Nesco Resource · 1 day ago
It Helpdesk Support Technition
Burlington, MA
Full-time
Onsite
New Grad, Entry Level
$25/hr - $25/hr
0+ years expNesco Resource is an innovative manufacturing company specializing in advanced additive manufacturing and ceramic components for aerospace turbomachinery. The IT Helpdesk Support Technician is responsible for providing first-level technical support to internal users, focusing on end-user computing and routine IT service requests while collaborating with cross-functional teams to improve user experience and maintain system reliability.
ConsultingHuman ResourcesStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Serve as the first point of contact for internal IT support requests related to end-user systems, applications, and access issues
Respond to, document, and resolve help desk tickets using the designated ticketing system, ensuring timely communication and closure
Troubleshoot basic hardware, software, printer, and connectivity issues for on-site and remote users
Act as a liaison between internal users and Corporate IT by gathering issue details, submitting tickets, coordinating troubleshooting efforts, and communicating status updates through resolution
Translate user-reported issues into clear, actionable information to support efficient troubleshooting and escalation
Manage user membership in approved Microsoft email distribution groups, shared mailboxes, and collaboration groups in accordance with established IT policies and access approval workflows
Assist with user account setup, password resets, and system access changes in coordination with IT security requirements
Support employee onboarding and offboarding by preparing workstations, peripherals, and standard system access in coordination with HR and IT
Escalate complex or unresolved issues to higher-level IT staff or Corporate IT and track issues through resolution
Maintain accurate documentation of support activities, SOPs, FAQs, and audit trails for access and support requests
Follow all Quality Management System (QMS), data security, and IT compliance requirements
Communicate effectively with employees, managers, and cross-functional teams to minimize downtime and disruption
Support continuous improvement initiatives by identifying recurring issues, trends, or process gaps
Maintain adherence to 6S standards by keeping work areas and shared IT spaces clean, organized, and compliant with safety procedures
Work cross-functionally and perform ad-hoc duties as assigned to promote a culture of teamwork, accountability, and efficiency
Qualification
Required
Must be a U.S. Person as defined by U.S. export control laws (U.S. citizen, lawful permanent resident, refugee, or asylee) to comply with applicable government regulations including the International Traffic in Arms Regulations (ITAR)
Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience
0–2 years of experience in an IT help desk, technical support, or customer-facing technology role
Familiarity with Windows operating systems, Microsoft 365, and common business applications
Basic understanding of IT service management, ticketing systems, and troubleshooting methodologies
Ability to work independently with minimal supervision while maintaining accuracy and attention to detail
Proven ability or familiarity with SOPs, work instructions, and documentation practices
Ability to follow all PPE safety rules and policies when entering production or lab areas
Ability to work individually and in a team environment to achieve company deadlines efficiently
Clear verbal and written communication skills with the ability to explain technical concepts to non-technical users
Ability to read, understand, and follow safety rules, operating instructions, procedure manuals, and Standard Operating Procedures (SOPs)
Strong troubleshooting skills with a customer-service mindset
Working knowledge of Windows OS, Microsoft 365, basic networking concepts, and endpoint devices
Ability to manage multiple requests, prioritize tasks, and document work accurately
Preferred
CompTIA A+ or similar certifications preferred but not required
Benefits
Bonus program eligibility
Comprehensive medical, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Company-paid life insurance
Professional development opportunities
Collaborative and innovative work culture
MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Company
Nesco Resource
Nesco Resource s an Staffing and Recruiting firm.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Michael McDonald
Executive Vice President of Finance and Chief Accounting Officer
Recent News
InvestmentNews
2023-12-24
Maysville Online
2023-12-24
Company data provided by crunchbase