Hyopsys · 18 hours ago
Identity & Desktop Support Engineer
New Berlin,WI,US
Full-time
Hybrid
Mid Level
3+ years expHyopsys is a company seeking an Identity & Desktop Support Engineer responsible for managing and supporting desktop support, network closet support, secure identity systems, and business-critical applications. The role focuses on maintaining user experience and operational reliability through expert management of tools like Microsoft 365 and Google Workspace, while also ensuring secure access control and supporting cloud migrations.
Cyber SecurityInformation TechnologyInternetIT InfrastructureIT Management
Responsibilities
Provides and manages user accounts, licenses, and mailboxes within Microsoft 365
Provides and manages desktop support 20-40% onsite at client sites in Greater Milwaukee area
Administers Azure Active Directory, including group policies, directory synchronization, and identity configuration
Supports and troubleshoots Outlook, Microsoft Teams, and other M365 collaboration tools
Handles cloud migrations using BitTitan and other migration tools
Implements and supports Single Sign-On (SSO) and Multi-Factor Authentication (MFA) using Azure AD and other IAM tools
Ensures secure access control across cloud platforms and business applications
Manages users, settings, groups, and drive storage within Google Workspace and Microsoft 365
Supports user adoption and resolve workspace-related issues
Provides support for Windows OS environments, ensuring configuration and usage
Troubleshoots USB printers and peripheral device connectivity issues
Manages and support enterprise and client use of SharePoint, Google Drive, Microsoft Office Suite, Adobe, PDF editors, PowerTerm, CAD applications, and Egnyte file storage
Oversees license management for productivity and SaaS applications
Leads or support cloud migrations, particularly M365 onboarding and email transitions
Configures, monitors, and support UCaaS systems such as Teams, Cisco Webex, Zoom, and other collaboration, phone, and conferencing solutions
Daytime SOC response level 2
20-40% Travel to client sites
Performs other duties as assigned
Primary owner and responsible party for the onsite Wisconsin/Greater area deskside support
Primary owner and responsible for assigned toolsets/platforms/vendors and their outcomes including Microsoft 365, Google Workspace, Azure AD, Spanning, Teams, Webex, and phone systems
Expected to make system adjustments, recommendations, and improvements
Create recurring maintenance procedure and effectively execute
Expected to be knowledgeable on related topics/systems to complete projects, onboardings, support escalations
Ability to estimate subject area labor, software, licensing, and hardware costs
Full-Time Role – Regular business hours with flexibility as required by project or incident response needs
On-Call Rotation – Participate in Tier 1 NOC and Tier 2 SOC escalation rotation every 2–3 months for a 2-week period
Tier 3 On-Call – Always available 24x7 for your designated area of responsibility. If Tier 2 (Tech Management) cannot resolve an issue, you are expected to respond to Tier 3 on-call inquiries within 2–4 hours
Qualification
Required
Working knowledge of aforementioned products
Strong problem-solving skills and the ability to think critically in complex situations
Excellent organizational skills with attention to detail
Strong troubleshooting skills and ability to handle escalated technical issues
Excellent documentation, communication, and user support skills
Associate's or Bachelor's degree in Information Technology, Computer Science, or equivalent experience
3+ years of experience in cloud platform administration, with a focus on M365 and Google Workspace
3+ years experience with Azure AD, MFA, and SSO implementations
Prolonged periods sitting at a desk and working on a computer
Occasionally, equipment may need to be lifted or moved up to 25 lbs
Preferred
Microsoft 365 and or Google Workspace Administrator Certification is preferred but not required
Company
Hyopsys
Hyopsys empower businesses by providing information technology and services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Tim Wicks
CEO
Company data provided by crunchbase