University of Iowa Research · 15 hours ago
IT Support Analyst
United States
Full-time
Remote
New Grad, Entry Level
$42K/yr - $81K/yr
0+ years expUniversity of Iowa Research is seeking an IT Support Analyst to act as the front-line customer contact for Health Care Information Systems. The role involves providing customer service and support for computer users, troubleshooting issues, and assisting with documentation and training.
Research
No H1B
Responsibilities
Install licensed software through SCCM automated advertisements
Install licensed software from network locations and occasionally from the internet
Install drivers for basic peripherals
Route all requests for advanced or on-site computer, application and network support to the appropriate support or development staff
Perform basic troubleshooting and resolves problems at established Help Desk levels
Evaluate the urgency and severity of all requests and triages them according to established procedures or professional judgment
Provide initial clinical application support for the Epic electronic medical record system
Create and updates network or application accounts as requested
Route all requests for advanced or on-site computer, application and network support to the appropriate support or development staff
Assist faculty, staff and students with general computer problems and questions via telephone, Self Service portal and email
Use shadowing and service tools to provide remote support
Guide end users through application how to instructions
Suggest best practices for email management and security practices
Train users how to place IT service requests
Exhibit strong attention to detail in the documentation of requests, responses to customers and other written or verbal communication
Assist in the preparation of detailed documentation for new and existing HCIS projects
Participate actively in the team environment to promote learning, collaboration, and creativity
Assist with asset management activities as requested
Assist with special projects and assignments as requested
Assist with training and supervision of temporary employees
Qualification
Required
Bachelor's degree in Computer Science, MIS, or IT-related field or equivalent combination of education and experience
6 months to 1 year of work experience in a high-volume Help Desk, Call Center, or other Customer Service environment
Experience troubleshooting problems with Windows 10/11 and Microsoft Office 365 Suite
Excellent verbal and written communication skills
Strong problem-solving skills and the ability to quickly learn new software
Proven ability to work independently with a strong focus on customer service
Preferred
Experience installing and troubleshooting local and network printers
Experience troubleshooting problems with iOS and Android devices
Experience using applications running in a Citrix environment
Working knowledge of basic clinical application support
Working knowledge of LAN/WAN networking
Working knowledge of computer hardware and peripherals
Experience troubleshooting problems with MacOS
Benefits
24 days paid vacation per year to start
Paid sick leave
Company
University of Iowa Research
The Office of the Vice President for Research is committed to forging new frontiers of discovery by providing resources and support to researchers and innovators at the University of Iowa, to promote a culture of creativity that enriches the campus, the state, and the world.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase