hackajob · 1 week ago
Senior Cloud Operations Engineer
Atlanta, GA
Full-time
Hybrid
Mid, Senior Level
$120K/yr - $160K/yr
3+ years exphackajob is collaborating with Sage to connect them with exceptional tech professionals for this role. The Senior Cloud Operations Engineer will be responsible for ensuring Sage’s online product portfolio remains available, secure, and performant while bridging the technical gaps between Development and Operations.
Artificial Intelligence (AI)Generative AIHuman ResourcesRecruitingSoftware
Responsibilities
Take personal accountability for their products so that they remain available, secure and performant
Use technology and knowledge to design and implement solutions and services to simplify customer experience, mitigate risk, improve usability and to impact Sage’s goals
Full understanding of operational risk and accountability for delivering an excellent service to our customers
Managing stakeholder expectations, ensuring accountability for all team members, making, and influencing decisions
Drive best practices in CI/CD and product delivery pipeline
Excellent communicator - able to articulate complex technical issues in simple terms when communicating with non-technical audience or Sage business stakeholders
Create, maintain, administer, and enhance cloud environments, ensuring they are secure and scalable, to satisfy operational requirements
Ensure that any key non-functional requirements around availability, security and performance are met before any product is made available to customers
Defining key metrics/logging and implement tooling that will provide all key stakeholders with information that will help identify improvements to the service on behalf of the customer
Closely co-ordinate with product delivery teams to ensure that designs, standards, and quality can be implemented improving the customer experience
Take the lead during high pressure incident scenarios, balancing technical resolution and senior stakeholder communications
Communicate with key stakeholders on planned changes, incidents, and service improvement plans, influencing decisions on Product roadmaps
Improve the out of hours customer experience by participating in our 24x7 on-call Rota
Qualification
Required
Min 3 years of Cloud Experience (AWS, Azure, Google Cloud etc.)
Excellent communicator - able to articulate complex technical issues in simple terms when communicating with non-technical audience or Sage business stakeholders
Operating Systems: Windows, Linux &/or MacOS
Proven analytical, debugging, and problem-solving skills
Scripting knowledge for task automation (PowerShell, Bash, Ruby, Python)
Experience dealing with multiple teams in different functions/segments, multitasking & prioritization skills
Proficiency in English language, verbal and written with ability to build relationships and influence
Exposure to DevOps/SRE activities like - software/system engineering and toil reduction
Experience with AWS
Containerization technologies, Kubernetes in particular
Automation tooling such as Terraform and Ansible
Preferred
5-10 years working in a Sysadmin, DevOps, SRE, IT Operations, Developer, or QA/Application Engineer or Similar Role, in a customer facing, complex technical environment
Benefits
Competitive salaries
Comprehensive health, dental, and vision coverage
401(k) retirement match (100% matching up to 4%)
32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
18 weeks paid parental leave for birth, adoption, or surrogacy (offered 1 year after start date)
5 days paid yearly to volunteer (through Sage Foundation)
$5,250 tuition reimbursement per calendar year (starting 6 months after hire date)
Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
Ongoing career development with a library of on-demand options and training offerings
Company
hackajob
The AI-native tech hiring platform trusted by enterprises, scale-ups, and 1M+ tech professionals worldwide.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$33MKey Investors
Volition CapitalDowning VenturesTechstars
2023-05-03Series B· $25M
2018-10-25Series A· $6.7M
2017-03-31Seed· $0.58M
Leadership Team
Mark Chaffey
CEO
Phil Kell
VP - Marketplace
Recent News
2025-10-23
2025-09-26
2025-09-12
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