AssistRx · 9 hours ago
Customer Service Representative - Specialty Pharmacy
Sand Lake, FL
Full-time
Onsite
New Grad, Entry Level
$18/hr - $20/hrAssistRx is a company focused on improving patient access to essential medications. They are seeking a Customer Service Representative to assess patient needs, prioritize inquiries, and connect patients with appropriate resources.
Health CareInformation Technology
No H1B
Responsibilities
Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated. Maintain information regarding Patient Services initiatives and explain them to our customers when appropriate
Enroll new customers to Patient Services
Record activities in the patient database and follow up to secure services (such as product training, mailing of promotional materials, etc.) for our customers by contacting physician's offices, pharmacies, and other external entities to ensure patient's needs are being met
Complete various special projects as required
Qualification
Required
Previous work experience in Specialty Pharmacy or Customer Service
Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications and key boarding skills
Experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and 'customer service' skills. This can be obtained through a combination of work experience and post high school education, and need not be obtained in a traditional 'customer service' setting
Strong ability to multi-task and strong time management skills
Ability to function in a high-volume, fast-paced environment
Dependable and strong work ethic
Ability to accept and implement feedback and coaching
Preferred
Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience
Experience working in a health care/pharmaceutical industry environment
Understanding of challenges associated with patients' medical condition
Benefits
Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications
Career Growth: We prioritize a "promote from within mentality". We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization
Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry
Paid Time off & Holidays: Preloaded PTO: 100 hours (12.5 days) PTO upon employment, prorated based on start date, increasing to 140 hours (17.5 days) upon anniversary. Plus 9 paid holidays annually
Work Hard, Play Hard: Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary
Full Benefits: Medical, dental, vision, life, & short-term disability insurance, Matching 401(k) with immediate vesting
Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible. Tell your friends about us! If hired, receive a $750 referral bonus!
#TransformingLives Honor: This quarterly award program is a peer to peer honor that recognizes and highlights some of the amazing ways that our team members are transforming lives for patients on a daily basis
Values Award: This quarterly award program recognizes individuals who exhibit one, or many, of our core company values; Excellence, Winning, Respect, Inspiration, and Teamwork
Vision Award: This annual award program recognizes an individual who has gone above and beyond to support the AssistRx vision to transform lives through access to therapy
Company
AssistRx
AssistRx, Inc provides healthcare information technology solutions to the Specialty Pharmaceutical distribution channel.
Founded in 2009
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-02-22Acquired
Leadership Team
Edward Hensley
Co-Founder & Chief Commercial Officer
Adam Dresen
Chief Technology Officer | CISO
Recent News
2025-09-30
Company data provided by crunchbase