Bowman Williams · 1 day ago
System Administrator / Service Desk Lead (MSP)
Downers Grove, IL
Full-time
Hybrid
Mid, Senior Level
$70K/yr - $80K/yrBowman Williams is a growing Managed Service Provider supporting small and mid-sized businesses with a strong focus on service quality. They are hiring a System Administrator / Service Desk Lead (MSP) to support client environments and guide day-to-day service delivery, while mentoring others and taking ownership of complex issues.
Office AdministrationRecruitingStaffing Agency
Hiring Manager
Mark Hammond
Responsibilities
Act as a senior technical resource for escalated support issues
Support Windows environments and Microsoft 365 tenants
Administer Entra ID, Exchange Online, Teams, and SharePoint
Troubleshoot workstation, printer, and connectivity issues
Assist with onboarding, deployments, and light project work
Help guide Tier 1 and Tier 2 technicians through troubleshooting
Maintain ticket quality, documentation, and follow-through
Communicate clearly with clients and internal teams
Qualification
Required
MSP experience supporting end users and client environments
Strong Windows and Microsoft 365 troubleshooting skills
Working knowledge of networking fundamentals
Experience with PSA, RMM, and documentation tools
Leadership mindset with a willingness to coach and support teammates
Strong communication skills and sense of ownership
Benefits
Profit sharing and performance incentives
Medical, dental, vision, life, and disability coverage
Retirement plan with company match
3 weeks of PTO
Hybrid schedule after onboarding
Certification bonuses and ongoing training support
Weekly meal benefit and rewards program
Company
Bowman Williams
Bowman Williams is a staffing firm for IT managed and cloud service providers.
Founded in 2009
11-50 employees
Funding
Current Stage
Early StageLeadership Team
John Davenjay
CEO
Company data provided by crunchbase