DoorDash · 8 hours ago
Fraud Insights Operations Analyst - Cx False Positive
Tempe, AZ
Full-time
Onsite
Entry, Mid Level
2+ years expDoorDash is a technology and logistics company focused on empowering local economies. The Fraud Insights Operations Analyst will proactively identify and prevent fraud, conduct investigations, and develop strategies to enhance fraud prevention efforts.
AppsDeliveryE-Commerce PlatformsFood DeliveryOnline Portals
Responsibilities
Identify potential fraud where detection methods do not already exist, and develop processes and tools to mitigate new fraud
Conduct thorough case reviews to ensure safe and compliant trading practices on the site
Utilize data analysis and mathematical skills to enhance the effectiveness of the fraud operations team
Identify and analyze fraud trends within the team, presenting insights and recommendations for improved outcomes and compliance
Manage escalations as directed by leadership
Conduct detailed investigations on flagged transactions or accounts to determine if fraud has occurred. This may involve reviewing account histories, transaction logs, and communication records
Develop and implement fraud prevention strategies, policies, and procedures to minimize the occurrence of fraudulent activities
Analyze data and perform statistical analysis to identify patterns, trends, and anomalies that may indicate fraudulent behavior
Prepare comprehensive reports on fraud trends, incidents, and mitigation strategies to be presented to management and stakeholders
Conduct training sessions and awareness programs to educate employees about fraud risks, prevention techniques, and reporting procedures
Qualification
Required
2+ years of experience in fraud, finance, or other professional operational roles
Strong analytical and problem-solving skills with the ability to identify patterns and anomalies
Advanced Google sheet/ Excel skills, and familiarity with data analysis and statistical techniques
Knowledge of fraud prevention strategies, techniques, and tools
Proficiency in using fraud detection software and systems
Ability to collaborate effectively with cross-functional teams
Knowledge of relevant laws, regulations, and industry standards related to fraud prevention
Benefits
Premium healthcare
Wellness expense reimbursement
Paid parental leave
Company
DoorDash
DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash.
10001+ employees
H1B Sponsorship
DoorDash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (530)
2024 (510)
2023 (413)
2022 (612)
2021 (439)
2020 (126)
Funding
Current Stage
Public CompanyTotal Funding
$5.22BKey Investors
Durable Capital PartnersT. Rowe PriceDarsana Capital Partners
2025-05-27Post Ipo Debt· $2.75B
2020-12-09IPO
2020-06-11Series H· $400M
Leadership Team
Tony Xu
CEO and Co-founder
Stanley Tang
Co-Founder / Chief Product Officer
Recent News
Crain's New York Business
2026-01-24
2026-01-23
Company data provided by crunchbase