NRI 3PL · 9 hours ago
Client Services Supervisor
Los Angeles, CA
Full-time
Onsite
Entry, Mid Level
$70K/yr - $84K/yr
2+ years expNRI 3PL is a company focused on providing logistics services, and they are seeking a Client Services Supervisor to lead the Client Services team. The role involves overseeing operations, managing client relationships, and ensuring the team meets client expectations and performance metrics.
ApparelE-CommerceLogisticsSupply Chain ManagementTransportation
Responsibilities
Support and oversee operations across two facilities in the Inland Empire and Los Angeles
Ensures the training and development of team members
Communicates, monitors and drives goals and performance metrics to meet client SLA’s
Communicates expectations and provides regular feedback on performance
Acts as the liaison between the clients and NRI operations by communicating and monitoring client priorities and escalations
Manages client relationships by effectively handling all client interactions, including higher level troubleshooting issues and collaborating with other departments
Following NRI safety rules, safety procedures, security protocol and standard operating procedures (SOP)
Keeps work and storage areas in a safe, clean, and tidy condition at all times
Performs other duties as requested
Qualification
Required
Excellent technical capabilities with proficiency to learn internal and external software systems
Excellent communication and interpersonal skills
Ability to multitask and prioritize duties, follow through assignments with a minimum of direction, and be extremely detail oriented
Experience in continuous improvement tools/methodologies to drive customer fulfillment, quality, efficiency and safety
Experience in leading personnel to ensure all assigned activities are performed effectively and efficiently
Has the ability to be flexible and adapt to changing priorities
Trustworthy and moral character (we use pre-employment background & drug tests)
Must have 2+ years' experience in a logistics environment as a customer service representative, 3PL a plus
Proficient with Microsoft Office applications, specifically Outlook and Excel
Must have physical ability to carry out essential job functions, including but not limited to, sitting for long periods of time, occasionally walking and standing, climbing ladders/stairs, and tolerating conditions such as dust, dirt, noise, odors, heat, cold, etc. when stepping into the warehouse
Benefits
Staff purchase program – wear the brands you love!
Staff benefits plan – chose the benefits that are right for you!
Flexible and fun work environment – work hard and play hard!
Internal opportunities – we believe in growing our own!
Company
NRI 3PL
NRI is a 3PL specialized in apparel, footwear and accessory fulfillment across North America
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bruce Churchill
Owner
Company data provided by crunchbase