Cognizant · 22 hours ago
D365 Business Analyst
Washington, DC
Full-time
Hybrid
Senior Level, Lead/Staff
$114K/yr - $133K/yr
8+ years expCognizant is a leading technology services company, and they are seeking a D365 Business Analyst to drive meaningful business outcomes on the Microsoft Dynamics 365 platform. The role involves translating complex business needs into scalable solutions, optimizing sales and customer insights, and improving operational efficiency while collaborating with business stakeholders and technical teams.
ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering
No H1B
Responsibilities
Lead end-to-end business analysis and solution design using Microsoft Dynamics 365, ensuring alignment with organizational objectives
Facilitate requirements workshops with business stakeholders to gather, refine, and prioritize epics, features, and user stories
Create clear, actionable user stories and manage them through established approval processes
Collaborate closely with onsite and offshore technical teams to ensure shared understanding of requirements and successful delivery
Partner with Product Owners and Project Managers to support backlog grooming and meet sprint and release timelines
Define and maintain Definition of Ready (DoR) and Definition of Done (DoD) for user stories
Conduct solution demos for stakeholders, gather feedback, and translate insights into backlog refinements
Maintain a healthy, prioritized product backlog using Azure DevOps (ADO) or Jira
Ensure high-quality documentation and clear communication across business and technical teams
Qualification
Required
8+ years of experience as a Business Analyst supporting Microsoft Dynamics 365 implementations
Strong hands-on experience with D365 Sales and Customer Insights modules, including: Accounts, Contacts, Leads, Opportunities, Activities, Timelines, SLAs, Sales Insights and Copilot features
Proven experience working with epics, features, user stories, and defect lifecycles in ADO or Jira
Strong stakeholder engagement skills, with the ability to educate and influence business users
Excellent written and verbal communication skills
Preferred
Microsoft Dynamics 365 Sales certification
Microsoft Dynamics 365 Sales Insights certification
Additional relevant Microsoft certifications are an asset
Banking or financial services experience is considered a strong asset
Benefits
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Company
Cognizant
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$0.24MKey Investors
Summit Financial Wealth Advisors
2025-03-08Post Ipo Equity
2016-11-18Post Ipo Equity· $0.24M
1998-06-19IPO
Leadership Team
Ravi Kumar S
Chief Executive Officer
Anil Cheriyan
CTO / EVP Strategy & Technology
Recent News
Hindu Business Line
2026-01-24
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2026-01-24
2026-01-24
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