Inside Higher Ed · 2 weeks ago
IT Support Technician NOC 2nd Shift
Lawrence, KS
Full-time
Onsite
Entry Level
2+ years expInside Higher Ed is seeking an IT Support Technician for their Network Operation Center during the evening hours. The role involves monitoring and maintaining the university's network and systems, troubleshooting issues, and ensuring seamless operations with minimal supervision.
PublishingEducationDigital MediaHuman ResourcesHigher EducationJournalismRecruiting
No H1B
Responsibilities
Respond to and manage incidents, alerts, and outages, ensuring timely resolution and minimal impact on operations
Perform root cause analysis and provide detailed incident reports for critical issues
Escalate unresolved issues to higher-level support teams or vendors as necessary
Collaborate with support personnel for effective problem resolution
Aid in diagnosing and resolving issues quickly and promptly
Utilize various monitoring tools and techniques to proactively identify and address potential issues before they impact operations
Maintain accurate and detailed logs of all incidents, changes, and maintenance activities performed during the night shift
Prepare and deliver shift turnover reports to the incoming shift lead and management
Update and maintain SOPs and knowledge base documentation related to NOC operations
Communicate effectively with other NOC teams, IT units, and external stakeholders to coordinate resolution efforts and ensure seamless operations
Participate in cross-functional meetings to discuss ongoing issues, planned maintenance, and improvement initiatives
Liaise with daytime NOC teams to ensure a smooth transition and continuity of operations
Maintain a clean and organized data center environment
Support Disaster Recovery and Server Restoration procedures
Follows and enforces all IT security policies as required for ISO certification
Perform other duties as assigned
Qualification
Required
High School Diploma/GED and two (2) years of relevant experience
Two (2) years of monitoring experience
Two (2) years of customer service experience
Excellent written communication skills as evidenced in application materials
Preferred
Associate's degree
ITIL Foundation Certificate
Security+ or other related security certifications
Experience working with Database Management, Principles of Networking, Computer Environmental Control Systems, Monitoring Software, or Scripting, and programming skills as evidenced in application material
Company
Inside Higher Ed
Inside Higher Ed is the online source for news, opinion, and jobs related to higher education.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-01-10Acquired
2006-08-31Series Unknown
Leadership Team
Stephanie Shweiki
Director, Foundation Partnerships
Recent News
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