Heartland · 10 hours ago
Data Operations Specialist
Alpharetta, Georgia, USA
Full-time
Onsite
Mid Level
3+ years expGlobal Payments is a leading company in the payments technology sector, providing solutions for millions of people. The Data Operations Specialist role focuses on ensuring application availability and performance, resolving production issues, and collaborating with various teams to maintain high service reliability.
Credit CardsPaymentsTransaction Processing
No H1B
Responsibilities
Demonstrate the ability to analyze data related production issues and provide sound resolutions or a path forward to be resolved by the development team
Knowledge of Python and SQL to support On-premises & Cloud (GCP) applications & processes
Coordinate with various teams and help resolve service desk tickets for all issues, analyze root cause and assist in efficient resolution of all production processes
Coordinate with IT groups and internal Business Units to ensure effective application services to ensure reliability of all applications
Knowledge of Control and or Cloud Composer
Analyze all business processes and ensure compliance to all controlled processes according to business requirements
Will create a healthy maintenance cycle for existing solutions to ensure they are up to date and leverage full solutions
Properly communicate both written and verbally all issues and resolution actions
Develop and maintain professional relationships with all Relationship Manager and provide support as needed
Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes
Utilize available performance improvements tools to offer suggestions that will increase system and application functionality
Retrofitted automated Alerts and Monitoring for critical applications to create Incident tickets in the ticketing system tool and to display on the Executive DashBoard
Must show flexible enough to learn any tools/technology when needed
The ability to provide Continuous improvement or automation resolutions is a plus
Qualification
Required
3+ years of strong Production support background using Cloud & on-premise technologies & applications
Good understanding of Change Management or release management
Knowledge of SQL and PLSQL with the ability to write and understand queries
Good understanding or proficiency in scripting languages such as Python
Must have knowledge on Windows command familiarity and scripting (Powershell)
Experience with any scheduling tools, with preference given to those familiar with CTM or Cloud Composer (Airflow)
Very good knowledge on scripting using Python & UNIX Shell scripting
Good understanding on Cloud based services like Composer, Bigquery, cloud Storage, networking, Cloud Run, SQL & Pub/Sub
Should be capable of writing SQL queries for debugging, coding, and support tasks
Must have good understanding on SDLC life cycle
Good understanding on Code repo management, branching strategy, Version controlling using GITHUB, VSTS & Teamforge etc
Strong analytical, planning, and organizational skills with an ability to manage competing demand
Excellent communication skills, verbal and written; should be able to collaborate across business teams (stakeholders) and other technology groups as needed
Minimum 3 years of relevant Prod support experience
Software Engineering, Information Systems or other Technical degree; additional experience in lieu of degree will be considered
Preferred
Knowledge of Control and or Cloud Composer
The ability to provide Continuous improvement or automation resolutions is a plus
Exposure to Payments industry is a plus
Advanced scripting skills in Python
Expertise in other BI tools like MSTR
A good understanding of the payment domain
Basics in AI/ML
Company
Heartland
Heartland is a fintech company offering payment processing services and point of sale systems for businesses and educational institutions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-05-28Acquired
Leadership Team
Asif Bhagat, PharmD
ISO Partner
Becky Chapin
Client Partner
Recent News
2025-06-05
Payments Dive
2025-05-28
2024-06-01
Company data provided by crunchbase