Plastics Family Americas · 14 hours ago
Account Manager - Lehigh Valley Plastics
Bethlehem, PA
Full-time
Onsite
Mid Level
4+ years expPlastics Family Americas is seeking an Account Manager for their Lehigh Valley Plastics division. The Account Manager will manage and support customer accounts, ensuring effective communication and coordination between customers and internal teams throughout the order lifecycle.
Plastics
Responsibilities
Act as the primary owner of assigned accounts from order entry through delivery and follow-up
Manage customer relationships and day-to-day account activity
Generate quotes, process orders, and manage revisions accurately and efficiently
Review part history, pricing, volumes, and usage trends to ensure consistency and profitability
Coordinate with production, planning, purchasing, and engineering to support order execution
Understand lead times, material availability, and capacity when committing to customer requests
Communicate order status, changes, and delays proactively
Support outside sales with quoting, data analysis, and customer coordination
Assist with re-quotes, pricing updates, and contract-driven adjustments
Support inventory planning and customer-specific stocking strategies
Maintain accurate records within ERP and CRM systems
Identify risks or issues before they impact delivery, cost, or customer satisfaction
Contribute to continuous improvement efforts related to order flow and customer support
Qualification
Required
Manufacturing or industrial experience required (plastics, machining, OEM, or similar)
Experience managing customer accounts, inside sales, or production coordination
Strong understanding of pricing, margin, and how volume impacts profitability
Ability to manage multiple priorities in a fast-paced environment
Strong communication and organizational skills
Comfortable working within ERP and CRM systems
Detail-oriented, dependable, and proactive
Able to work cross-functionally with sales, operations, and leadership
High School Diploma or GED required
Preferred
BA or BS Degree (Business, Sales, Marketing, etc.) or substantial equivalent business experience
Plastics/Manufacturing experience
4 years or more of manufacturing experience
Benefits
Competitive base salary
Profit Sharing
Dental
Medical
Life insurance
401k with matching benefits
Tuition reimbursement
Paid maternity and paternity leave
Opportunity for growth
And more.
Company
Plastics Family Americas
Plastics Family is the global leader in wholesale plastics distribution and value-add fabrication.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jason Askew
President & CEO
Chris C.
CFO
Company data provided by crunchbase