Client Support Specialist jobs in United States
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SquadUP, Inc. · 1 day ago

Client Support Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
money$50K/yr - $60K/yr
date2+ years exp

SquadUP, Inc. is a trusted event technology partner for various organizers looking to enhance their brand and streamline operations. The Client Support Specialist is responsible for providing exceptional technical support and ongoing service to existing clients, focusing on post-implementation support, troubleshooting, and ensuring client satisfaction during live events.

Event ManagementEventsSoftwareTicketing
Hiring Manager
Anuj (AJ) Patel
linkedin

Responsibilities

Ability to work with clients of varied technical backgrounds
Strong organization, time management, and problem solving skills
Robust customer service skills with a genuine focus on our core values: empathy, influence, attentiveness
Strong written communication skills demonstrating clarity in instruction
Ability to work cross functionally
Enthusiasm and curiosity for researching resolutions, problem-solving, and teamwork
Fluency in commonly used cloud-based apps (e.g. Google Apps, Slack)
Familiarity with CSS and HTML
Currently located in, or comfortable working within, the Pacific Time Zone

Qualification

Client relationship managementCustomer service skillsProblem solvingHubspotZendeskSalesforceCloud-based appsCSSHTMLWritten communicationCross-functional collaborationTime management

Required

Minimum of 2+ years of client relationship management or client support experience, preferably in events, ticketing, or SaaS
Ability to work with clients of varied technical backgrounds
Strong organization, time management, and problem solving skills
Robust customer service skills with a genuine focus on our core values: empathy, influence, attentiveness
Strong written communication skills demonstrating clarity in instruction
Ability to work cross functionally
Enthusiasm and curiosity for researching resolutions, problem-solving, and teamwork
Fluency in commonly used cloud-based apps (e.g. Google Apps, Slack)
Familiarity with CSS and HTML
Currently located in, or comfortable working within, the Pacific Time Zone

Preferred

Experience with Hubspot, Zendesk, or Salesforce preferred

Benefits

Unlimited PTO
Health and Dental Benefits

Company

SquadUP, Inc.

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SquadUP is a mobile-first ticketing, event management and audience engagement platform.
dateFounded in 2014
location
Los Angeles, California, USA
people-size11-50 employees
web-link
https://www.squadup.com/

Funding

Current Stage
Early Stage
Total Funding
unknown
2023-10-26Acquired
2013-08-01Seed

Leadership Team

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Diego Carlin
Chief Revenue Officer
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Company data provided by crunchbase