Mellick Group - Renewal by Andersen of Central FL, Jacksonville, Tampa & the Gulf Coast · 6 hours ago
Experience Manager
Tallahassee, FL
Full-time
Onsite
Entry, Mid Level
$55K/yr - $60K/yr
1+ years expMellick Group - Renewal by Andersen of Central FL is a high-end window and door replacement company that aims to provide a signature service experience to its customers. The Experience Manager will oversee the installation process, ensuring quality service and homeowner satisfaction while managing installation teams and resources.
Real Estate
No H1B
Responsibilities
Verify that installation teams are delivering Signature Service, quality, and craftsmanship and exceeding our high standards
Identify, report, and expedite the resolution of any outstanding items for the homeowner’s project and the processing of account balances
Ensure homeowner delight, as measured through customer satisfaction surveys and reviews. Implement new processes to increase homeowner delight. Regularly visit homeowner work sites to audit processes
Ability to service and repair previously installed windows and perform technical measures needed for installation
Lead the safety initiatives of the installation process associated to ensure safe practices are in place and are followed
Ensure that all regulatory procedures and/or requirements impacting the installation process are met
Supervise installation process associates, including performance planning, fostering open communication and answering team concerns and questions
Work directly with homeowners to resolve installation process issues
Work with the local supply chain to obtain the necessary materials needed to complete jobs
Manage in-house installers (2-man crews) and independent contractors (including contracts, selection and training) to ensure that appropriate installation process capacity exists
Directly manage all associates involved in the installation processes
Address hiring needs, assist with interviews and terminations, and evaluate the performance of in-house installers
Qualification
Required
At least 1-2yrs of Window & Door Installation/Inspection Experience
At least 1-2yrs of Customer Service Experience & Conflict Resolution Skills
Basic Understanding of Installation Processes and Requirements
Knowledge of applicable building codes and construction techniques
Previous work experience in recruiting and managing independent contractors
Basic computer skills and MS Office suite proficiency
Ability to work and lead in a team environment
Basic financial knowledge. Previous P&L responsibility helpful, but not required
Must have a valid Driver's License and Clean Driving Record
Must be willing to undergo a criminal background check
Must be willing to undergo a pre-employment drug screening
This Company Participates in E-Verify
Preferred
Prior Managerial/Leadership Experience is Preferred
Lead Certification and Notary Public is a plus
Benefits
A Culture People Love – proudly recognized as a Top 10 Best Place to Work for 4yrs in a row
Time to Recharge – enjoy paid time off plus six paid holidays to support your work-life balance
Health & Peace of Mind – medical, dental, vision, and life insurance to support your wellbeing
Monthly Vehicle Allowance & Fuel Card for Personal Vehicle, if Applicable
Company
Mellick Group - Renewal by Andersen of Central FL, Jacksonville, Tampa & the Gulf Coast
When it comes to quality window replacement, homeowners in Orlando and across the Sunshine State put their trust in Renewal by Andersen® of Central Florida.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase