Clinical Pathology Laboratories · 1 day ago
Quality Assurance Representative
Rye Brook, NY
Full-time
Onsite
New Grad, Entry Level
$18/hr - $25/hrClinical Pathology Laboratories, part of Sonic Healthcare USA, is dedicated to providing high-quality clinical laboratory solutions. The Quality Assurance Representative is responsible for maintaining the integrity of patient specimens and ensuring compliance with quality standards and regulations.
Health CareHospitalMedicalMedical Device
Responsibilities
Responsible for Quality Assurance, keeping the integrity of the specimen and guaranteeing each specimen complies with CAP (College of American Pathology) and specimen processing regulations implemented by the New York State Department of Health and CLIA
Responsible for generating and sorting the QA report on a daily basis
Communicate QA issues with external clients in an effort to obtain correct information to process the case
Prioritize work and meet deadlines
Ensure to Resolve and document all QA cases with a proper and clear Resolution
Communicate with the Sales Force when added assistance is needed to resolve QA issue
Utilize Fax Authorization Forms to retrieve pertinent information needed to resolve a QA case that must be CAP (College of American Pathology) compliant before processing. Ensure fax authorizations are filled out correctly and returned promptly
Follow up with pathologist and the VP of QA when unsure of how to proceed with a given situation. Communicate repeat issues to Sales Representative
Follow up with the lab supervisors when discrepancies occur on accessioned and grossed cases
Contact, communicate, and verify all site discrepancies between requisitions and slides discovered by pathologist to the external client
Return specimen to clients when necessary using FedEx website and document returns and cancelations
Communicate all incorrect and unnecessary flags with management
Qualification
Required
Previous experience with customer service
Proficiency in Microsoft Office and other computer applications
Excellent written and verbal communication skills
Preferred
Associates degree
Benefits
Free lab services for you and your dependents
Work-life balance, including Paid Time Off and Paid Holidays
Competitive benefits including medical, dental, and vision insurance
Help saving for retirement, with a 401(k) plus a company match
Company
Clinical Pathology Laboratories
Clinical Pathology Laboratories, Inc. (CPL) has served the medical community for over sixty years.
Founded in 1948
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2005-08-26Acquired
2001-04-11Private Equity
Leadership Team
B
Bobby Smithson
President and C.E.O.
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