Cision · 20 hours ago
Distribution Customer Support Specialist
Greater Cleveland
Full-time
Onsite
Entry Level
1+ years expCision is a global powerhouse in the Public Relations software space, and they are seeking a Distribution Customer Support Specialist to act as the primary point of contact for clients. This role involves providing excellent customer service, resolving issues, and educating clients about PR Newswire products and services.
Digital MediaPublic RelationsSocial Media ManagementSocial Media MarketingSoftware
Responsibilities
Provide excellent customer service, respond efficiently to customer inquiries and maintain high customer satisfaction via phone, chat and email
Set up and confirm orders submitted for distribution through PR Newswire including vetting content for acceptability, reviewing and confirming order details with clients to accurately pass information through a processing queue, counseling clients on additional product solutions, and providing effective communication both verbal and written to support clients through the distribution process
Be the point of resolution whenever possible
Educate clients on PR Newswire products, services and procedures
Meet or exceed activity metrics as assigned
Navigate various platforms and databases such as Salesforce, NetSuite, Microsoft Suite and other proprietary platforms and databases
Ability to reprioritize workload to ensure SLAs are met
Form successful internal partnerships with other departments to improve ability to support customer needs (these areas include Finance, Technology, Sales, Product)
Qualification
Required
Bachelor's Degree required
Must have at least 1 year of successful customer service experience
Excellent communication skills
Strong phone contact handling skills and active listening
Detail oriented, goal driven
Ability to multi-task, prioritize, and manage time effectively
Ability to adapt/respond to different types of customers and high-pressure situations
Strong computer skills
Must be flexible with schedule with some OT and holiday coverage required
Benefits
Medical, dental, vision
FSA (Health & dependent care)
Life & disability insurance
401(k)
Flexible PTO and work arrangements
Casual work environment
Tuition reimbursement & professional training
Company
Cision
Cision is a global media intelligence company that offers PR and social software as well as analytics.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$442M2025-04-14Debt Financing· $250M
2019-10-22Acquired
2018-09-12Post Ipo Secondary· $192M
Leadership Team
Nicole Guillot
Advisor to the CEO
Paul Dumas
Chief Human Resources Officer
Recent News
Small Business Trends
2025-12-25
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