CACI International Inc · 9 hours ago
Integrated Operations (IO) Bridge Analyst
US CO Denver
Full-time
Onsite
Senior Level
$68K/yr - $142K/yr
5+ years expCACI International Inc is a company dedicated to ensuring the safety of the nation. They are seeking an Integrated Operations (IO) Bridge Analyst to provide on-site technical expertise for detecting, monitoring, and managing Enterprise services while ensuring effective communication and coordination of network incidents.
Information TechnologyService IndustrySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Maintains an Operations Bridge, collaborating with the Integrated Service Center (ISC) Network Operations Center (NOC), external agencies/customers, and field units
Provides Situational Awareness support to the Customer, to include updating reports, passing down documentation and master station logs, monitoring chat rooms, and communicating ongoing impacts to service operations
Leverages Enterprise Management tools and analytics to correlate service impacts, service availability, service capability, Service Level Agreements (SLA) conformance, and other service-related trends
Proactively monitors high priority incident tickets impacting VIPs and Mission/Business/Enterprise critical services
Supports the Government with Situational Awareness of world, national, or local events (e.g., natural disasters, civil unrest, low intensity conflicts, acts or terrorism) and correlates impacts to Network Operations Squadron managed and monitored systems
Ability to conduct trend analysis and support analytical investigation as needed
Provides operational coordination for network Event and Incident Management functions
Prepares daily network availability briefings, charts, and reports for the Customer to provide to Government leadership
Fill-in support for Shift Supervisors as needed
After hours support for Enterprise IT Maintenance Coordinator
Facilitates meetings, coordinate briefing materials with customer
Coordinates planned maintenance and corrective maintenance with commercial carriers and affected customers
Supports the Government by performing daily ad hoc taskings from the Customer
Generates Situational Awareness notification via various messaging systems for distribution to customers
Provides technical assistance, when requested, by the Customer in support of defined duties
Provides coordination, data collection, and other support to the After Action Report process
Integrates ITIL best practices into existing documentation, provides process improvement recommendations, and assists in maintaining governance documentation
Demonstrates an understanding of commercial network services, Wavelength, SONET, and Carrier Ethernet
Tracks incidents and requests from identification through resolution ensuring a quality end-to-end customer experience
Conducts initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure components
Engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility by routing incidents, as necessary, to product line, application, or system support specialists
Documents resolutions and updates self-help and staff knowledge bases
Alerts management to recurring problems and patterns of problems
Qualification
Required
An Active TS/SCI Clearance with Polygraph
At least 5 years' experience maintaining IT infrastructure and services in the Ecosystem, or equivalent
Shall demonstrate an understanding of commercial network services, wavelength, SONET and carrier ethernet
Excellent written and verbal communications skills
Excellent customer service skills
Proficient writing skills
Experience drafting and briefing presentations and executive level reports
Must be able to review technical documentation and summaries information for executive level review
Working knowledge of network operations and IT services
Operational experience collaborating and directing resources supporting mission critical operations
Must be available for on-call support in the event of a COOP or crisis situation as directed by customer
Security+ or any DoD 8140 IAT certification
ITIL 4 Certification
Benefits
Healthcare
Wellness
Financial
Retirement
Family support
Continuing education
Time off benefits
Company
CACI International Inc
At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1B2025-05-21Post Ipo Debt· $1B
2003-01-10IPO
Leadership Team
John Mengucci
President & CEO
Darryl W Burke
Senior Vice President / Air Force Client Executive
Recent News
Washington Technology
2026-01-25
2026-01-22
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