TowneBank Mortgage · 22 hours ago
Mortgage Loan Processor
Charlotte, NC
Full-time
Onsite
Entry, Mid Level
2+ years expTowneBank Mortgage is committed to providing a personalized mortgage experience for its borrowers. The Mortgage Loan Processor plays a critical role in managing loan applications and ensuring smooth, on-time closings by coordinating with various parties and maintaining accurate documentation.
BankingFinancial ServicesMortgage
Responsibilities
Serve as the operational backbone of the loan process by managing Conventional, FHA, VA, USDA, NC Housing, and VHDA loan files from start to finish
Collect, review, and verify borrower income, asset, and liability documentation to ensure accuracy and completeness
Act as a trusted point of contact for borrowers—answering questions, following up on outstanding items, and keeping the process moving forward
Coordinate and communicate effectively with Loan Officers, Realtors, Underwriting, Appraisers, Attorneys, and other internal and external partners
Submit loans through Automated Underwriting Systems (DU, LP, GUS) and analyze underwriting findings
Monitor files through underwriting and closing, proactively clearing conditions to ensure timely, stress-free closings
Maintain detailed, accurate documentation of all file activity and correspondence
Manage and review your pipeline to ensure accuracy, compliance, and deadlines are consistently met
Enter and maintain complete and accurate loan data in Encompass
Ensure all files comply with bank policies, procedures, and regulatory requirements
Stay current on mortgage industry guidelines, regulatory updates, and compliance standards
Adhere to all applicable federal laws and regulations, including AML, BSA, and related requirements
Qualification
Required
2+ years of recent experience processing Conventional, FHA, VA, NC Housing, and VHDA loans
High School Diploma or equivalent
Strong working knowledge of FNMA/FHLMC, FHA, VA, NC Housing, and VHDA underwriting guidelines
Solid understanding of real estate lending, compliance, and federal/state regulations
Exceptional organizational skills with strong attention to detail
Clear, professional verbal and written communication skills
Strong computer skills and experience with automated underwriting systems
Ability to thrive in a fast-paced, deadline-driven mortgage banking environment
Preferred
Experience using Encompass loan origination software
Proficiency in Microsoft Word and other Microsoft Office tools
Benefits
Competitive benefits
Resources needed to succeed
Advanced technology
Excellence in operations
Company
TowneBank Mortgage
TowneBank Mortgage is your hometown mortgage company.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Brenda Hietpas
Post Closing QC Officer & Team Lead
Courtney Davis
Human Resources Business Partner
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