Sloan · 2 hours ago
Field Service Advisor
Newark, NJ
Full-time
Onsite
Senior Level
$80K/yr - $96K/yr
5+ years expSloan is a company that specializes in plumbing products, and they are seeking a Field Service Advisor to serve as a key technical advisor throughout the sales process. The role involves conducting site assessments, providing product training, and troubleshooting issues to ensure customer satisfaction.
Consumer GoodsManufacturing
Hiring Manager
Barbara Houser
Responsibilities
Completes job site assessments on projects, especially those with performance contractors, to better understand the existing plumbing systems, products and performance prior to order submittals. These assessments include analyzing the upstream conditions (i.e. water pressures, water supply pipe sizes, PRV presence, water quality, etc.), fixture and valve manufacturers, age and conditions and downstream conditions (i.e. pipe line conditions). Interprets customers' needs and makes recommendations on plumbing system improvements, product selection and tests solution in one or two fixtures or restrooms before converting entire building. Travels to project sites to perform start-up, integration and training services
Performs on-site field investigations and troubleshooting, utilizing expert knowledge, to resolve product issues. Captures and analyzes field data for Engineering / Manufacturing review in order to mitigate product failures, initiate corrective actions and aid in new product development and/or product improvements. Handles overflow calls for Technical Support when not in the field
Provides direction and support to the Sloan Service Network during new product launches at customer facilities. Performs product training seminars at customer locations for maintenance personnel, plumbing organizations, manufacturer's reps, contractors and other stakeholders. Training to focus on maintenance, repair, operation and troubleshooting of Sloan products, amidst a variety of commercial operating systems
Maintains accurate records of target accounts, opportunities, quotes, projects, contacts and correspondence in Cloud for Customer and Cloud for Service databases
Authors reports, repair bulletins or best practices documents related to field findings
Reviews technical documentation to ensure accurate and complete information is present. Initiates change process and repair bulletins when necessary
Documents and delivers best practices for diagnostic and repair procedures via all forms of media (written, verbal, video, etc.)
Qualification
Required
5+ Years advanced troubleshooting methods and field quality assessment
Ability to interpret maintenance manuals, schematics and wiring diagrams to install, disassemble, assemble and repair product
General knowledge of plumbing controls systems
Strong knowledge and understanding of service and installation processes
Ability to prioritize and project multiple customer issues and situations
Ability to read and interpret plumbing system drawings
Ability to travel up to 50%
Drive customer information with facts avoiding unsubstantiated claims of product performance
Proven ability of problem solving and quality improvement tools including corrective and preventative action
Strong written, verbal and presentation skills with the ability to translate and communicate technical information across a broad audience. Proven skills with positive customer interactions
Work independently with ability to submit timely reports on customer recommendations and reports to home office and supervisor
Company
Sloan
Sloan is the world’s leading manufacturer of commercial plumbing systems and has been in operation since 1906.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bernard Peters
CFO
Amy Risk
Human Resources Business Partner
Recent News
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