KinderCare Learning Companies · 4 hours ago
Strategic CX Insights & Intelligence Analyst - Remote Opportunity!
United States
Full-time
Remote
Entry, Mid Level
2+ years expKinderCare Learning Companies is a recognized leader in early childhood education, dedicated to shaping confident learners and supporting families. The Strategic CX Insights & Intelligence Analyst role focuses on conducting research and analyzing consumer insights to drive organizational growth and enhance customer experience.
Education Management
Responsibilities
Support in development, programming, and maintenance of all CX surveys
Analyze and report on CX data to key partners across the organization in digestible, insightful formats
Develop and maintain regular strategic CX updates for leadership, cross-functional partners, field leaders, and other key collaborators
Design, build, and maintain insightful, user-friendly dashboards for key datasets (CX and others) and audiences
Identify key opportunities in CX data to improve operationally and ultimately enhance the customer experience
Identify and complete additional strategic data analysis using internal and external data sources to help understand key business questions and opportunities
Conduct additional ad hoc primary research with various audiences to support strategy development as needed
Manage assigned research projects and report ongoing status to ensure completion within established timeframe
Qualification
Required
Bachelor's Degree or equivalent experience required
Two or more years in Customer Experience (CX), with experience in custom qualitative and quantitative consumer research
Willing to be “hands on” with conducting research and creative in finding new ways to get insights
Market & competitive intelligence – ability to filter through the noise and find meaningful insights for our partners
Analytics capability – ability to clean, model, merge, and analyze large data sets
Excellent storyteller with a proven track record of delivering useful insights succinctly, in a compelling and engaging way
Strong business acumen with developed analytical, problem-solving skills, and investigation capability
Well organized and meticulous, with the ability to balance multiple projects simultaneously
Open to travel based on needs of organization (~5% of time)
Thrives in ambiguity - highly adaptable and very comfortable navigating ambiguous environments and/or processes and enjoy bringing clarity to others on project requirements, constraints and opportunities
Preferred
Qualtrics, Alchemer, or other CX/survey platforms
SPSS, Q Research Software, or other analysis tools
PowerBI, Tableau, or other business intelligence software
Basic SQL & data modeling knowledge at minimum
Online community platforms (Vision Critical, My-Take, etc.)
Klue, Crayon, or other competitive intelligence platforms
Microsoft Excel and PowerPoint
Benefits
Discounted child care benefits
Medical, dental, and vision benefits for your family (and pets, too!)
Employee assistance programs
Health and wellness programs
Paid time off
Discounts for work necessities, such as cell phones
Company
KinderCare Learning Companies
Transform lives—including yours—with the nation’s leading provider of early childhood education and child care.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Tom Wyatt
Chairman and Chief Executive Officer
Tony Amandi
EVP, CFO
Recent News
2022-04-30
Company data provided by crunchbase