Tier 2 Customer Care Representative jobs in United States
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Fubo · 15 hours ago

Tier 2 Customer Care Representative

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$22.50/hr - $22.50/hr

FuboTV Inc. is a consumer-first live TV streaming company that is defining the future of TV. They are seeking a Tier 2 Customer Care Representative to deliver world-class support and build customer satisfaction by handling inquiries regarding Fubo’s service and subscriptions.

Digital EntertainmentSportsSubscription Service

Responsibilities

Deliver world-class support and build customer satisfaction and loyalty by handling all inquiries regarding Fubo’s service and customer subscriptions over the phone and online (via email and social media)
Complete ongoing training to stay abreast of product, service, policy changes, and technical issues relevant to our users
Provide effective and timely resolution of a range of customer inquiries from billing, technical, and social media
Strive for a one-call resolution of customer issues

Qualification

Customer service skillsVerbal communicationWritten communicationSocial media managementJudgment decision-makingTeam developmentInterpersonal skillsSelf-motivated

Required

High school diploma or GED equivalent
Ability to speak, read, and write professionally
Experience handling advanced customer care contact contacts escalation from Tier agents
Experience with social media platforms, managing posts, and engagement
Excellent interpersonal skills
Ability to identify and meet customer's needs and requirements
Exceptional phone and customer service skills
Punctual, regular, and consistent attendance is required
Excellent telephone etiquette, verbal, and written communication skills
Must be self-motivated with a demonstrated ability to work independently in a fast-paced environment
Ability to establish and maintain effective relationships with customers
Strong team and interpersonal relationship skills conducive to team development
Ability to work independently, make judgment decisions, and demonstrate consistent follow-through
Very strong written and verbal communication skills are required
Exercises good judgment in decision-making to routinely deliver exceptional customer support at all times
Must be available for the weekend (Saturday & Sunday) hours
Most Call Center employees work on a shift basis, and as such will be required to periodically rotate shifts and regular days off
All customer care representatives must be willing to work all shifts, overtime, holidays, and emergency shifts as required

Benefits

Professional development courses and learning opportunities
Robust benefit package including Health/Dental/Vision coverage, 401k, Life Insurance, and commuter benefits
Free Premium Fubo Account
Unlimited PTO days and regular company-wide activities.

Company

Fubo

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About Fubo: FuboTV Inc. is a consumer-first live TV streaming company that is defining the future of TV.
dateFounded in 2014
location
New York, New York, USA
people-size501-1000 employees
web-link
http://www.fubo.tv

Funding

Current Stage
Public Company
Total Funding
$436.52M
Key Investors
The Walt Disney CompanyAMC NetworksNorthzone
2026-01-14Post Ipo Debt· $140.2M
2025-10-29Post Ipo Debt· $145M
2025-10-01Acquired

Leadership Team

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David Gandler
Co-Founder & CEO
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Alberto Horihuela
Co-Founder & COO
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Recent News

The Motley Fool
The Best Stock to Buy With $5 and Hold for 5 Years
2026-01-21
Morningstar.com
Fubo Announces Repurchase of $140.2 Million of Its 3.25% Convertible Senior Notes Due 2026
2026-01-16
Benzinga.com
FuboTV Shares Climb After Hours: Here's Why
2026-01-16
Company data provided by crunchbase