Gray · 15 hours ago
IT Field Support Tech
Lexington, KY
Full-time
Onsite
Entry Level
1+ years expGray is a fully integrated, global service provider in engineering, design, and construction. They are seeking an IT Field Support Technician to provide IT services, support field operations, and manage telecommunications for jobsite locations.
Construction
No H1B
U.S. Citizen Only
Responsibilities
Provides first line of support for all Field Operations IT related setup, troubleshooting and maintenance throughout the life of Gray projects
Interfaces with Nationwide telecommunication carriers to negotiate telephone and data service for new jobsite locations, place orders for new services, expedite orders and coordinate the installation with the carriers and jobsites
Assists the Helpdesk operations for Information Technology
Uses IT support call software to organize, sign off, and provide reporting on all service calls
Provides written documents of procedures and tasks assigned to the position
Installs new peripheral hardware on existing office systems
Analyses the usefulness of older hardware to work in conjunction with new software and hardware
Performs preventative maintenance of existing hardware
Advises department manager in hardware ordering related issues
Communicates with users regarding the schedule of new hardware deployment
Ability to handle and organize multiple tasks
Travel to jobsites and satellite offices on an as needed basis
Installation of new jobsite or satellite office LAN/WAN systems
Installation of new peripheral hardware and software
Perform routine maintenance of existing network hardware, desktops/laptops, peripheral hardware, perform upgrades and software troubleshooting
Works with ATT, Verizon, and T-Mobile, for jobsite mobile device usage and management
Ability to provide remote support relating to jobsite and satellite office computer troubleshooting
Tracks usage of computer related inventory and provide reporting on hardware implemented to jobsites and satellite office staff
Ensures that all hardware deployed to jobsites and satellite offices is tracked and returned to inventory after use
Provides basic troubleshooting of standard software and iOS devices for jobsite users
Qualification
Required
Bachelor or technical/associate degree in a computer field; or a minimum one-year related experience and/or training
Knowledge of Microsoft Windows 10 OS
Knowledge of Microsoft Office 365 and OneDrive
Basic knowledge and understanding on setup and troubleshooting network equipment (Wi-Fi, routers and switches)
Excellent communication skills
Ability to thrive in a fast-paced environment
Ability to travel frequently and for extended periods to remote jobsites
Self-starter with a high level of customer satisfaction
Ability to work in a team environment
Preferred
Microsoft, Cisco, Symantec, CompTIA, or other industry certifications
Experience with virtual conferencing solutions; Cisco WebEx and Teams
Experience with iOS mobile devices
Experience with Audio/Video solutions and setup
Knowledge of current antivirus/antimalware/antispyware security software
Experience with imaging software
Company
Gray
Gray is a family-owned, fully integrated design-builder specializing in engineering, architecture, construction, digital & automation, specialty equipment manufacturing, and real estate services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brian Jones
President & CEO, Gray Construction
Stephen Gray
President & CEO, Gray, Inc.
Company data provided by crunchbase