MelroseWakefield Hospital · 14 hours ago
Applications Analyst II, PB Claims/Remittance - Community Connect - Remote
United States
Full-time
Remote
Mid, Senior Level
$84K/yr - $107K/yr
4+ years expTufts Medicine is seeking an Applications Analyst II to support the design, development, and implementation of IT solutions for the organization. This role involves collaborating with end users, managing complex application projects, and providing support during implementation events.
Health CareHome Health CareMedical Device
Responsibilities
Develop detailed understanding of application functionality by working with senior staff, attending training and/or reading documentation
Collaborate with end users to understand and define requirements
Use technical and analytical skills to determine the best approaches to tailoring systems to meet individual requirements
Build and configure systems to meet requirements, using available application tools
Create documentation of custom builds as appropriate
Develop test scenarios based on requirements
Execute testing and identify issues
Research and resolve issues
Provide input to application implementation event plans
Provide support during application implementation events, including occasional off-hours support
Lead small to medium size complex projects with oversight
Build enhancements to current functionality using application tools
Participate in detailed testing of software updates and upgrades
Respond to issues reported by users; research and resolve issues in a timely fashion
Provide excellent customer service: communicate in a friendly and professional manner, empathize with users on system issue impacts, set appropriate expectations on issue resolution
Participate in after-hours on call support rotation, troubleshooting and resolving system issues escalated by the Help Desk
Collaborate with vendor support personnel to research and resolve vendor product issues
Participate in vendor user groups and online listservs, and review contents of vendor updates, to ensure optimization of the capabilities of the assigned applications
Participate in cross-training, as a trainer and a learner, for personal development and to ensure adequate secondary coverage on all applications
Qualification
Required
High school diploma or equivalent and eight (8) years of relevant experience OR Associate degree in information technology, finance, clinical field, or related field and six (6) years of relevant experience OR Bachelor's degree in information technology, finance, clinical field, or related field and four (4) years of relevant experience
Excellent customer service orientation and good communication skills
Ability to be flexible with changing priorities, initiatives, and tasks
Ability to work within a team and to be successful in a team environment
Skilled at supporting applications in a healthcare environment
Knowledge and ability to clearly explain findings and answer questions about the work
Communicate complex information in a way that their users can understand
Ability to interpret data and find meaningful information from it. Find patterns in data and determine what the data means
Ability to analyze a situation and make decisions based on the information available
Ability to make decisions about the data they analyze and the conclusions they make about the data
Ability to find the cause of issues, develop strategies to resolve them, find ways to improve processes, and develop new methods
Ability to understand the needs of the organization and how to meet those needs
Benefits
Comprehensive Total Rewards package that supports your health, financial security, and career growth
Company
MelroseWakefield Hospital
MelroseWakefield Hospital and Lawrence Memorial Hospital provide high-quality, community-based care.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase