Crescent Hotels & Resorts · 2 hours ago
TRAINING MANAGER
Horseshoe Bay, TX
Full-time
Onsite
Entry, Mid Level
1+ years expCrescent Hotels & Resorts is seeking a Training Manager to lead the luxury learning culture at Horseshoe Bay Resort. This role focuses on designing and delivering training programs that enhance service standards and drive associate performance, guest satisfaction, and retention.
HospitalityLeisure
Responsibilities
Standard Bearer: Translate high-level service philosophies into actionable daily behaviors, checklists, and coaching habits
Audit Readiness: Build and maintain training materials that support luxury positioning; provide reinforcement tools and coaching to ensure departments are consistently audit-ready
Practical Implementation: Develop "on-the-floor" tools that make luxury service standards achievable and measurable for every department
The New Hire Journey: Own the end-to-end training experience for new associates, ensuring a world-class introduction to the resort
Retention Strategy: Partner with department heads to implement 30/60/90-day onboarding check-ins and coaching expectations
Competency Validation: Ensure all job-specific training is documented and measurable through skill checks, shadowing plans, and formal certifications
Growth Programs: Support the facilitation and material design for the Manager-in-Training (MIT) program and New Leader Orientation
Manager Toolkit: Create and implement operational tools, including meeting rhythm templates, recognition practices, and professional communication standards
Train-the-Trainer: Recruit and mentor a network of Department Trainers and On-the-Job (OJT) Trainers to ensure consistent delivery across all shifts
Collaboration: Facilitate cross-training initiatives to strengthen inter-departmental synergy and guest experience continuity
Modern Learning: Create engaging, mobile-friendly content, including workbooks, micro-learning modules, video support, and quick-reference guides
Digital Management: Maintain training assets within SharePoint/Teams; track participation and produce actionable compliance reports for HR and Operations
Inclusivity: Coordinate translations and ensure learning materials are accessible to all associates
Needs Assessment: Analyze guest feedback, QA observations, and internal audits to identify and bridge training gaps
Field Observation: Conduct regular training reinforcement rounds; provide real-time coaching to leaders and refine materials based on operational results
Qualification
Required
1–3+ years in hospitality training, operations leadership, or L&D (Resort experience strongly preferred)
Proven ability to build training that drives actual behavior change, moving beyond simple classroom facilitation
Exceptional writing skills and the ability to present confidently to both frontline associates and executive leaders
Proficiency in tracking completion metrics and managing digital training assets
High School (Required)
Preferred
Familiarity with Forbes Travel Guide or Preferred Hotels & Resorts luxury frameworks
Advanced experience with Microsoft 365 (Teams/SharePoint) or a Learning Management System (LMS)
Bilingual (English/Spanish) is a significant asset
Bachelors (Preferred)
Associates (Preferred)
Company
Crescent Hotels & Resorts
This is the guiding principle that drives every aspect of hotel operations through Crescent Hotels & Resorts.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Metcalf
Chief Operating Officer
Dawn Gallagher
Chief Commercial Officer
Recent News
2026-01-14
2025-11-04
2025-10-28
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