MetTel · 1 day ago
Executive Client Relationship Manager
New York, New York, United States
Full-time
Onsite
Senior Level, Lead/Staff
$0/yr - $175K/yr
10+ years expMetTel is a global communications solutions provider that focuses on secure connectivity and network services. They are seeking an Executive Client Relationship Manager to cultivate long-term relationships with critical telecom and enterprise technology customers, guiding them through complex solutions and ensuring alignment with their business objectives.
Communications InfrastructureTelecommunications
Responsibilities
Support high-value, complex enterprise telecom accounts across multiple solutions (e.g., wireless, mobility, network services, managed services, security, cloud connectivity)
Develop and execute multi-year account strategies that align customer business priorities with our technology roadmap and service capabilities
Serve as a consultative partner, helping customers navigate evolving telecom, wireless, and enterprise technology within our managed services portfolio and internal operations
Establish and maintain strong relationships with C-level and senior executive stakeholders (CIO, CTO, CISO, CFO, COO, etc.)
Lead executive business reviews, strategic planning sessions, and roadmap discussions with confidence and credibility
Position yourself as a trusted advisor by bringing insights, recommendations, and forward-looking solutions—not just products
Serve as the primary point of escalation for strategic accounts, managing complex customer issues with diplomacy, accountability, and integrity
Proactively identify risks, dependencies, and opportunities to protect and enhance the customer experience
Ensure customer satisfaction, retention, and long-term partnership through thoughtful relationship management
Partner closely with Product, Enterprise Operations, Sales Engineering, Network Operations, and Executive Leadership to deliver cohesive solutions
Translate customer needs into actionable internal requirements and advocate for priorities that drive mutual success
Ensure alignment across internal teams to deliver on commitments, timelines, and service expectations
Operate independently as a senior contributor, managing communications, planning, and execution without reliance on administrative support
Maintain strong operational discipline, follow-through, and executive-level accountability across all engagements
Qualification
Required
Bachelor's degree or equivalent professional experience
10+ years of experience in enterprise account management, strategic sales, or customer leadership within telecom, wireless, or enterprise technology environments
Proven success managing large, complex accounts spanning multiple products, services, and stakeholders
Demonstrated experience presenting to and influencing C-level and senior executive audiences
Strong executive presence with the ability to navigate high-stakes, complex conversations
Experience managing customer escalations and sensitive situations with finesse and professionalism
Highly self-directed, organized, and capable of managing complex priorities independently
Preferred
Experience with enterprise wireless programs, mobility management, network services, or managed technology solutions
Familiarity with regulated or mission-critical environments (e.g., healthcare, financial services, public sector)
Experience working in matrixed organizations with cross-functional delivery models
Company
MetTel
MetTel integrates telecom and technology in innovative ways that breathe life into your business and drive it forward.
501-1000 employees
H1B Sponsorship
MetTel has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Marshall Aronow
Co-Founder & CEO
Don Parente
Vice President - Public Sector Sales and Solution Architecture
Recent News
2025-12-28
Company data provided by crunchbase