Bradford White · 5 hours ago
Regional Service Manager
Rochester, New Hampshire, United States
Full-time
Onsite
Senior Level
5+ years expBradford White is seeking a Regional Service Manager to establish a strong field presence and build effective customer relationships through expert technical guidance and support. This role involves managing Contract Service Centers, providing training, and ensuring compliance with national codes and service procedures.
Consumer ElectronicsManufacturingWholesale
Responsibilities
Support and manage Contract Service Centers (CSCs), contractors, sales representatives, and distributors to resolve field service and warranty issues
Complete all required field reports for site visits
Assist with scheduling and supporting CSC service technicians at job sites on behalf of Laars, ensuring all related field site reports are completed and submitted
Develop new relationships and recruit qualified contractors to become Contract Service Centers
Create, schedule, and present product training programs for CSCs, contractors, sales representatives, distributors, and engineers
Represent the company at trade association meetings and industry events
Provide feedback to management on product performance and recommend new product or service features based on field experience and customer needs
Attend factory meetings and training sessions as required
Proactively plan and execute responsibilities using sound judgment and extensive field experience
Ensure service procedures are clearly communicated, properly implemented, and regularly evaluated for effectiveness
Qualification
Required
High School Diploma or equivalent required
5-7 years' experience in boiler and water heater service position with mechanical contractor or service company
Strong knowledge of hydronic heating equipment, heating system design, applications and service of gas and electric boilers, water heaters, and heat pumps for both residential and commercial applications
Extensive knowledge in the installation and operation of gas and electric boilers and water heaters
Ability to perform hands-on troubleshooting of electrical and mechanical heating systems, including: High- and low-voltage electrical systems, water flow, pumping, and piping systems, venting systems, building automation systems (e.g., BACnet, LonWorks, Modbus)
Strong customer-service orientation
Excellent oral and written communication skills
Proficiency with Microsoft Word, Excel, and PowerPoint
Valid driver's license with the ability to be insured
Ability to travel throughout the assigned territory; travel may be up to 75%
Preferred
College degree in a technical field preferred
Company
Bradford White
Bradford White Corporation is an American-owned, full-line manufacturer of residential, commercial, and industrial products for water heating, space heating, combination heating and storage.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Glenn Griffin
VP and Chief Information Officer
Andrew Ward
Manager, IT Business Partner
Recent News
2026-01-19
Google Patent
2025-05-05
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