Canon USA · 18 hours ago
Technology Operations Representative II
Burbank, CA
Full-time
Onsite
Entry, Mid Level
$20.54/hr - $28.20/hr
2+ years expCanon USA is a leader in digital imaging and innovation, and they are seeking a Technology Operations Representative II to provide second level support and enhance customer service operations. The role involves demonstrating higher-level customer support capabilities, identifying process improvement opportunities, and contributing to customer relationships.
Consumer ElectronicsDigital MediaElectronicsHardwareManufacturingPhotographyProductivity Tools
No H1B
U.S. Citizen Only
Responsibilities
Demonstrates higher level customer support capabilities through assignments
Identifies potential opportunities to improve work processes, tools and systems to streamline workflows
Adept at core customer service skills
Supports the department as needed on special projects
Reduced level of oversight required by manager to compete tasks
Early experience employing customer service skills acquired through Canon training
Demonstrates consistent respect to customers
Contributes information to customer database
Generates customer relationships appropriately
Qualification
Required
HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience
Must have been a back-up for an install Lead
Adept at listening to customer and matching their energy, paraphrasing back to understand their concerns/issues, and assuring that they will personally ensure that a solution is found and implemented
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises
To be established with Co-op organization in alignment with their course descriptions. Canon courses or equivalent experience
Preferred
Associates degree or equivalent preferred
Benefits
Employee referral bonus
Employee discounts
“Dress for Your Day” attire program (casual is welcome, based on your job function)
Volunteer opportunities to give back to our local community
Swag! A Canon welcome kit and official merch you can’t get anywhere else
Medical
Dental
Vision
401(k) Savings Plan
Discretionary profit sharing
Discretionary success sharing
Educational assistance
Recognition programs
Vacation
And much more.
Company
Canon USA
Living and Working Together For The Common Good...
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Chris Canada
Community Manager
Recent News
2026-01-20
GlobeNewswire
2026-01-19
Company data provided by crunchbase