Subject · 1 day ago
Director of Customer Success
Austin, TX
Full-time
Onsite
Director/Executive
$240K/yr - $260K/yr
7+ years expSubject is an educational technology startup focused on enhancing classroom experiences and delivering quality education globally. They are seeking a Director of Customer Success to manage the Austin office's Customer Success & Support team, collaborating with leadership to optimize post-sales operations and drive customer satisfaction and revenue retention.
Hiring Manager
Dylan Hoffman
Responsibilities
Manage the day-to-day responsibilities and performance of the Austin-based Customer Success & Customer Support teams
Develop talent, direct action, prioritize and reprioritize time & effort as needed, and work directly with the Vice President of Customer Success & Operations to determine long-term hiring strategy
Collaborate closely with Sales leadership to ensure coordination between individual account executives and customer success managers is effective
Help identify and capture upsells and account expansion opportunities
Ultimately, deliver industry-leading Gross & Net Revenue Retention
Become a product expert and a collaborative member of our leadership team in helping shape future product strategy based on market learnings
Qualification
Required
7+ years of experience in customer success, account management, customer experience, or other post-sales functions
Proven ability to create clarity and structure in fast-moving environments
Proven ability to effectively manage and grow talent
Experience with Salesforce, contract negotiation, upselling, cross-selling, driving renewals
Comfortable working 5 days a week in our ATX office and spending time as needed traveling
Preferred
Ideally, experience working in an early or mid-stage startup environment
Ideally, experience working in a tech-heavy environment or with SaaS software
Company
Subject
We empower districts with accredited middle and high school original credit, credit recovery, and multilingual courses that meet the needs of today’s learners and educators.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jimmy DeVito
Senior Partnerships Manager
Joel Hames
Chief Product Officer
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