PatientPoint® · 14 hours ago
Customer Experience Coordinator Intern
Cincinnati, OH
Internship
Onsite
InternPatientPoint® is a leading digital health company focused on creating change in and around the doctor’s office. The Customer Experience Coordinator will be responsible for providing exceptional customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction while serving as the primary point of contact between the company and local practices.
Health CareMarketingWellness
Responsibilities
Respond promptly to customer inquiries via phone, email, or chat
Handle and resolve customer complaints and concerns in a professional and efficient manner
Provide accurate information about products, services, and product opportunities
Investigate and resolve customer issues promptly and accurately
Collaborate with other departments to escalate and solve complex problems
Ability to recognize and identify opportunities to grow an account
Ensure high levels of customer satisfaction through excellent service
Proactively gather customer feedback and insights
Maintain accurate and detailed records of customer interactions
Document and report recurring issues for process improvement
Collaborate with internal teams to improve overall customer experience
Provide insight on upsell opportunities within accounts
Share insights and feedback with the team to enhance service quality
Qualification
Required
Associate degree or combination of education and experience
Proven experience in a customer service and/or sales related role
Excellent communication and interpersonal skills
Strong problem-solving and critical-thinking abilities
Ability to handle stressful situations with composure
Familiarity with customer relationship management (CRM) systems
Preferred
Must be able to multi-task and work effectively in a fast-paced and constantly changing work environment
Knowledge and expertise in or the ability to rapidly learn the Company's products and services
Problem solving and independent judgment skills with ability to acknowledge when issues should be escalated
Excellent attention to detail with the ability to retain the knowledge of product, procedures, and customers
Ability to switch rapidly between tasks with no loss in efficiency and effectiveness
Ability to remain calm in stressful situations and flexible in changing work environments
Ability to display strong organization and prioritization skills by planning work efforts to maximize efficiencies and productivity
Benefits
Competitive compensation
Flexible time off to recharge
Hybrid work options
Mental and emotional wellness resources
A 401K plan
And more
Company
PatientPoint®
PatientPoint® is a leading digital health company that connects patients, healthcare providers and life sciences companies with the right information in the moments care decisions are made.
Founded in 1987
501-1000 employees
H1B Sponsorship
PatientPoint® has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (2)
2023 (8)
Funding
Current Stage
Late StageTotal Funding
$140M2025-08-25Acquired
2023-07-28Private Equity
2020-01-01Private Equity
Leadership Team
Sean Slovenski
Chief Executive Officer
J
Julie Michaelson
Vice President, Client Solutions
Recent News
2026-01-24
2025-09-25
Company data provided by crunchbase