Goodwill of Southwestern Pennsylvania · 1 day ago
Service Navigator FORGE
Pittsburgh, Pennsylvania, United States
Full-time
Onsite
Mid Level
$20.75/hr - $20.87/hr
4+ years expGoodwill of Southwestern Pennsylvania is a nonprofit organization that funds job training, education, and other community programs. The Service Navigator for the agency’s Fatherhood FORGE program functions as a service coordinator for participants, helping them build brighter futures through employment training and responsible parenting curriculum.
Non Profit
Responsibilities
Develop and maintain Individualized Service Plan (ISPs) to monitor progress, document support services, collect identity verification and release of information, and update the plan(s) as needed
Interview participants to assess their situations, capabilities, and problems to determine what services may be required to meet their needs
Maintain up-to-date, accurate records for all participant cases, meeting timelines as specified by contract and management
Maintain accurate, complete and up-to-date records, including but not limited to training providers and program details, placement rates, length of services, etc. as required by laws, policies, guidelines, and administrative or program regulations to ensure compliance, including any requested documentation of assessment results and service delivery outcomes
Establish periodic check-ins with participants, including appropriate interdisciplinary team members, to ensure job retention is met and/or assist in further job seeking
Participate in the recruitment of potential program participants and assist in completion of enrollment paperwork, as appropriate
Promote participants’ employability by partnering with divisional departments (such as Business Relations) to cultivate and sustain employer partnerships that generate job opportunities aligned with participants’ interests, skills, and abilities
Partner with participants to create a resume and cover letter(s), search for jobs, practice interview skills, and address barriers to employment
Organize events to promote fatherhood and healthy relationship activities
Qualification
Required
High School Diploma AND 6 years of experience required
OR Associate's degree AND 4 years experience required
Bachelor's degree AND 0-2 years experience required
Required Education: Social Service, Education or Related
Prior experience in locating community & social services for at-risk, vulnerable adult populations
A combination of case management, and/or curriculum driven program facilitation and/or employment readiness, placement, and job retention services
Use of database and/or case management software to enter and track participant and program progress
Qualified candidates must have a valid driver's license and reliable transportation for local travel
Employment is contingent upon the successful completion and approval of all required clearances, including Child Abuse, FBI Fingerprints, and PATCH, prior to the start date
Preferred
Prior completion of Healthy Marriage & Responsible Fatherhood (HMRF) programing who exemplifies potential as a future fatherhood leader
Company
Goodwill of Southwestern Pennsylvania
Goodwill of Southwestern Pennsylvania is a non-profit human service organization that helps people overcome barriers to employment.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Patricia Trainer
Chief Operating Officer/Chief Compliance Officer
Recent News
Seattle TechFlash
2025-08-29
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