Braille Institute of America · 20 hours ago
Center Relations Coordinator
Anaheim, CA
Full-time
Onsite
Mid, Senior Level
$50K/yr - $54K/yr
5+ years expBraille Institute of America is dedicated to serving the blind and low vision community, and they are seeking a Center Relations Coordinator to ensure smooth operations across their center locations in Southern California. The role involves supporting the Center Director, managing communications, and providing excellent customer service to staff, clients, and partners.
CommunitiesEducationNon ProfitPersonal DevelopmentSocial Impact
Hiring Manager
Rose M. Williams
Responsibilities
Coordinates and performs the administrative and office management functions of the center including document preparation, monitor center budget, flow of correspondence, filing, purchase orders and pay bills, and requisition of materials and supplies. Works closely with Accounting to keep accounts current
Assists the Center Director in ensuring that onsite functions of the office are running smoothly
Customer Service: Delivers excellent customer service to staff, clients, and partners at every point of contact
Answers incoming calls; provides answers/direction, or re-direct to appropriate resource for response. Evaluates opportunities to improve Center operations, updates procedures/policies, or equipment in new ways to improve efficiency and workflow. Collaborates with other Center Coordinators to learn, implement, and share best practices
Communications: Manages both internal and external communication channels to ensure smooth Center operations. Serves as a point of contact for staff, clients, and partners, handing inquiries and directing them appropriately
Utilizing Braille Marketing style guidelines may produce marketing collateral/materials for public events, activities, or company meetings
Supports the Center teams in administrative tasks as needs arise
Files and organizes office documents, invoices, and manuals. Following Braille Institute of America Record Retention Procedures, implement systematic retention, protection, retrieval, transfer and disposal of electronic and paper document procedures
Liaise with vendors of required office supplies and takes inventory
Assists with onboarding new team members; ensures workspace is set up properly; orders supplies and ensures all equipment is secured before new employee begins with Braille Institute of America
Depending upon the center, may greet visitors and direct them to appropriate resources, programs, or services. May be called upon occasionally to represent Braille Institute of America at external events or activities
Assist with the coordination of events at the Center, provide tours, and host visitors
Will handle all student and patron concerns and issues including any conduct problems. Escalates issues as necessary to the Center Director or Vice President, Programs and Services
Assists with Volunteer Impact Program (VIP) coordination. Ensures volunteers are properly onboarded and understand their assignments; liases with the Volunteer Impact Program Coordinator to maximize the contribution of all volunteers
In smaller Center locations, the Office Coordinator may manage the company's fleet at the center including reservations, maintenance, and ensures that insurance coverage and registrations are up to date. Will collaborate with Facilities to address any repairs, setting up service with vendors for any equipment repairs, (for example)., Heating, Ventilation, and Air Conditioning
Qualification
Required
Minimum 5-7 years' relevant experience is required
AA Degree or higher or equivalent experience
Strong knowledge of full Word suite including Microsoft Word, Excel, PowerPoint (or equivalent)
Technically astute; comfortable learning new applications and systems
Ability to multi-task and handle a wide variety of issues, topics, challenges
Strong written and oral communication skills
Conflict management skills
Ability to work independently using discretion and judgment in carrying out duties
Travel requirements are minimal
Preferred
Bi-lingual (English/Spanish) proficiency is preferred
Company
Braille Institute of America
Braille Institute is a nonprofit organization that for more than 100 years has been positively transforming the lives of those with vision loss.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jim (Dimitri) Kales
Chief Executive Officer
Recent News
2025-12-03
2025-10-30
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