WelcomeHome Software · 18 hours ago
Customer Success Manager
Atlanta, GA
Full-time
Hybrid
Entry, Mid Level
2+ years expWelcomeHome Software is an Atlanta-based SaaS startup focused on creating the best CRM platform for senior living and home care sectors. The Customer Success Manager will work with clients to ensure they effectively adopt and utilize the WelcomeHome system, providing training and support while also advising on performance improvements.
Predictive AnalyticsSoftware
Responsibilities
Onboarding new clients by configuring the software to match the communities’ sales standards and terminology
Training community Sales Directors, whether on-site or via video conference
Elevating key needs to the company's senior leadership
Mining industry data and insights and client metrics to advise sales leaders on opportunities to drive improve performance
Conducting Quarterly Business Reviews with our clients’ senior sales leaders
Qualification
Required
2+ years in customer success in a software environment
Strong problem-solving ability
Excellent written and interpersonal communication skills
Critical thinking and data analysis skills
Preferred
Prior experience in a start-up
Benefits
Health, vision and dental coverage
401(k) matching
Paid parental leave
Unlimited PTO
Company
WelcomeHome Software
WelcomeHome Software helps senior living communities target and win the right residents.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase