PartsSource Inc. · 23 hours ago
Service Solutionist
Hudson, Ohio, United States
Full-time
Hybrid
New Grad, Entry LevelPartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. As a Service Solutionist, you will be the first point of contact for customers, responsible for end-to-end event resolution and ensuring efficient service delivery while building trust with customers and vendors.
Medical DeviceSoftware
Responsibilities
Receive, source, coordinate and manage service events with urgency and accuracy
Manage and oversee service requests, ensuring adherence to Service Level Agreements (SLAs)
Become an expert on the equipment we are repairing for the customer
Oversee the full lifecycle of depot service events, from request to service report
Proactively monitor open tickets, addressing potential escalations before they impact the customer
Communicate effectively with all stakeholders, ensuring transparency and efficiency
Keep customers informed with timely, clear, and professional updates
Exhibit empathy and urgency when handling service disruptions to enhance the customer experience
Collaborate with vendors to ensure timely and high-quality service event resolutions
Build strong relationships with internal teams, customers, and service providers to facilitate seamless operations
Work with the vendor to improve overall performance and delivery to our customers
Ensure pricing and invoicing are aligned and fair to the customer
Escalate any performance issues with the vendor and work with them to find a resolution
Maintain accurate service records, including quotes, Purchase Orders (POs), and Field Service Reports
Ensure documentation is complete, accurate, and submitted on time for processing
Handle complex customer inquiries, working toward swift and effective resolutions
Identify potential issues and take proactive steps to prevent service disruptions
Support the onboarding and training of new team members
Foster a culture of learning and continuous improvement
Qualification
Required
Strong communication skills
Problem-solving and troubleshooting techniques
Ability to thrive in fast-paced environments
Ability to stay calm under pressure
Passion for delivering exceptional customer service
Ability to manage multiple tasks simultaneously
Ability to ensure adherence to Service Level Agreements (SLAs)
Ability to maintain accurate service records
Ability to handle complex customer inquiries
Ability to support the onboarding and training of new team members
Ability to collaborate with vendors and internal teams
Ability to proactively monitor open tickets and address potential escalations
Ability to communicate effectively with all stakeholders
Ability to exhibit empathy and urgency when handling service disruptions
Ability to identify potential issues and take proactive steps to prevent service disruptions
Preferred
Previous experience in a call center, customer service, or service coordination role (preferably in equipment servicing, healthcare, or technical support)
Strong ability to multitask in a fast-paced environment while maintaining professionalism and accuracy
Experience working with vendors, scheduling service events, and handling escalations
Proficiency with service management systems, CRM tools, and Microsoft Office Suite
Benefits
Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
Career and professional development through training, coaching and new experiences.
Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
Inclusive and diverse community of passionate professionals learning and growing together.
Company
PartsSource Inc.
PartsSource is the leading provider of replacement parts solutions for healthcare.
Founded in 2001
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-07-20Acquired
2008-08-06Series Unknown
Leadership Team
Philip Settimi
President and Chief Executive Officer
Jeff Evans
Chief Commercial Officer
Recent News
Company data provided by crunchbase