First Bank (FBNC) · 4 hours ago
Branch Manager I
Rose Hill, NC
Full-time
Onsite
New Grad, Entry, Mid Level
0+ years expFirst Bank (FBNC) is seeking a Branch Manager I who will support the Retail Area Manager and ensure smooth branch operations. The role includes providing leadership and supervision, promoting business, and maintaining customer relations while adhering to bank policies and compliance.
Asset ManagementBankingFinanceFinancial ServicesWealth Management
Responsibilities
Provides supervision and support to all assigned areas of branch operations where service or assistance is needed; oversees activities of tellers, new accounts and other operations personnel; opens and closes the branch
Reinforces the application of superior customer service through his/her own example along with appropriate follow through with involved customers and employees; conducts specific periodic meetings and presentations on this topic with all staff members
Responds to inquiries or refers inquiries to the appropriate department or person; exhibits the necessary follow through with customers and/or staff involved
Assures audit compliance and procedure quality control through the branch operational review and recommends and initiates corrective actions; conducts unannounced audits of all branch cash funds and cash limits; ensures the branch is in compliance with established Bank policies, procedures and state and federal regulations
Actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services; monitors staff in cross-selling and product presentation compared to goals; ensures the organization of the branch, coordinating available resources (e.g., staff, materials, etc.) for maximum results
Contributes to the overall profitability of the branch through costs controls, income generation, loan growth, deposit growth and branch marketing efforts
Consistently applies sound decision making techniques pertaining to inquiries, approvals, requests as they apply to existing policies and procedures; keeps within assigned approval limits and uses these instances as learning tools for employee development
Responsible for all branch lending functions; including origination, processing & booking, loan documentation issues, payoffs, and collections
Responsible for all loan reports including; asset classification, nonaccrual, appraiser status report, unsecured status, board reports, and credit risk review
Assists other branch offices in resolving operational inquiries and providing staff support; participates in various internal committees assigned by senior management
Ensures accurate completion of related operational reports initiated by the Bank’s data processor along with internal reports
Plays an important role in the development and growth of the Branch staff through excellent communication skills, both verbal and written, along with strong delegation skills assuring a highly cross-trained staff
Performs personnel actions including performance appraisals, disciplinary actions, and interviewing candidates for employment; supervises the daily activities of branch staff including, but not limited to, effective delegation of assignments, developing work schedules and providing necessary training
Ensures implementation and compliance to meet security precautions and protect customer deposits, bank assets and staff
May perform all related teller, vault teller, new account, utility specialist, and safe deposit duties as needed
Processes, solves and answers complex customer transactions, problems or inquiries
Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority
Answers telephones, answers questions and directs callers to proper Bank personnel
Maintains advanced knowledge and awareness of financial industry status and trends
Completes annual compliance courses
Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act
Adheres to all levels of our Service Excellence standards
Performs other duties as required
Qualification
Required
Bachelor's degree in business, finance, or related field or equivalent work experience (0-5 years of management experience)
Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related
Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures
Excellent organizational and time management skills – ability to work with minimal supervision
Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs
Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel
A valid driver's license is required
Must have the ability to stand, walk, sit and use hands and fingers
Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled
The environment is a professional office with standard office equipment
Must be able to pay close attention to detail and be able to work as a member of a team
Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations
Must have the ability to exercise discretion as well as appropriate judgments when necessary
Company
First Bank (FBNC)
Established in 1935, First Bank is now the largest independent, full-service community bank headquartered in North Carolina.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Richard H Moore
CEO, President and Chairman
G. Adam Currie
President
Recent News
2025-10-31
PR Newswire
2025-09-12
MarketScreener
2025-06-10
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