Mercury Insurance · 6 hours ago
Property Claims Examiner II
United States
Full-time
Remote
Mid Level
$77K/yr - $142K/yr
3+ years expMercury Insurance is a company recognized for its achievements and culture, seeking a Property Claims Examiner II to join their team. This role involves investigating, evaluating, and settling moderate Homeowner's property claims while providing exceptional customer service and collaborating with vendors to assess damages.
Insurance
Responsibilities
Investigate and resolve Homeowners claims of moderate complexity in a prompt and efficient manner. Document with photographs, measurements, recorded interviews as needed, write a repair estimate to capture damages, and complete thorough file notes
Ability to use imagery and advanced video technology to collaborate with onsite vendors and insureds to identify damage and write damage estimates from a virtual setting
Compare facts gathered during the investigation against the policy to determine coverage of claim; extend or deny coverage as appropriate
Establishes reserve amounts within prescribed settlement authority limit and negotiates settlement of claims; recommends claims which exceed personal authority limit to supervisor for approval
Responsible for effectively and timely communicating with insureds and /or their representatives to resolve issues and ensure customer satisfaction. This includes timely response to phone calls, emails, texts, written communication, and adherence to Department of Insurance requirements
Prioritizes own responsibilities and effectively manages claims workload to regularly monitor progress and expenses to properly resolve inventory to conclusion
At times may direct, monitor, and review files handled by independent adjusters to conclusion
Other functions may be assigned
Qualification
Required
Bachelor's degree preferred or equivalent combination of education and experience
Ability to obtain state specific property claims licensing, as required
Must successfully participate and complete formal property claims training program that may take place in person, virtually, or a combination of both
Have prior experience using estimating software like Xactimate
Experience in a related field: property claims experience, customer service environment, construction, restoration, mitigation
Are known for clear and professional communication, both written and verbal
3-5+ years equivalent industry experience
Preferred
Are bilingual and/or have prior military experience is a plus
Benefits
Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401 (k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
Company
Mercury Insurance
Mercury Insurance has offered quality insurance for personal auto insurance to homeowners insurance to mechanical breakdown protection.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1985-11-29IPO
Leadership Team
T
Ted Stalick
SVP & CFO
V
Victor Joseph
President & Chief Operating Officer
Recent News
2026-01-22
2026-01-20
2026-01-16
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