Cognizant · 10 hours ago
IT Support Technician
Springfield, NE
Full-time
Onsite
Mid Level
3+ years expCognizant is seeking a highly motivated and customer–focused IT Support Specialist to join our team and support a key client onsite in Springfield, Nebraska. In this role, you will serve as the first line of defense for technical issues, ensuring prompt resolution and exceptional customer service.
ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering
No H1B
Responsibilities
Serve as the first point of contact for users seeking technical assistance via walk‑up support, phone, chat, email, and remote tools, delivering exceptional customer service throughout the process
Troubleshoot hardware, software, macOS devices, and network-related issues, using diagnostic techniques to identify root causes and provide step‑by‑step resolution guidance
Prioritize, manage, and resolve multiple technical issues in a fast-paced environment, escalating unresolved problems to higher support tiers when necessary
Document incidents and resolutions thoroughly in internal ticketing systems, maintain accurate records, and communicate timely updates to users
Manage IT logistics, including asset administration, hardware distribution/setup, shipping/receiving, and maintaining storage inventories and IT vending machines
Provide Level 1 video conferencing support, including troubleshooting AV equipment, inspecting conference rooms, and supporting event spaces and onsite events
Collaborate with internal teams by sharing customer feedback, identifying opportunities for service improvements, and ensuring accurate information about IT products and services is provided
Qualification
Required
3+ years of experience in Desktop Support
3+ years of experience supporting and troubleshooting macOS devices
2+ years of experience with video conferencing technologies (Zoom, Teams Rooms, AV hardware, etc.)
Benefits
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Company
Cognizant
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$0.24MKey Investors
Summit Financial Wealth Advisors
2025-03-08Post Ipo Equity
2016-11-18Post Ipo Equity· $0.24M
1998-06-19IPO
Leadership Team
Ravi Kumar S
Chief Executive Officer
Anil Cheriyan
CTO / EVP Strategy & Technology
Recent News
Hindu Business Line
2026-01-24
Hindu Business Line
2026-01-24
2026-01-24
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