Iterable · 11 hours ago
Legal Operations Manager
Denver, CO
Full-time
Onsite
Mid, Senior Level
$110K/yr - $200K/yrIterable is the leading AI-powered customer engagement platform that helps brands create dynamic, individualized experiences at scale. The Legal Operations Manager will define and execute a modern legal operating model, streamline legal workflows, and manage legal technology to support a high-performing legal function.
Artificial Intelligence (AI)MarketingMobile AppsSaaSSoftware
Responsibilities
Define and execute a modern legal operating model, building the workflows and foundational systems needed to support a high-performing legal function
Streamline how legal requests move through the company to reduce turnaround times and empower business partners via automated self-service tools
Lead the selection, deployment, and continuous improvement of our legal technology (CLM, e-billing, and matter management) in partnership with IT and cross-functional stakeholders
Pilot and integrate emerging technologies, specifically Generative AI and automation, to increase the team’s bandwidth and optimize routine processes
Oversee the legal budget, including forecasting, accruals, and cost-optimization efforts, ensuring close alignment with Finance and Procurement
Modernize our vendor strategy by optimizing engagement models and consolidating outside counsel spend to ensure maximum value and quality
Establish key performance indicators (KPIs) and deliver regular reporting on contract velocity and departmental health to provide leadership with actionable business intelligence
Create and manage the department’s 'source of truth,' including playbooks, training modules, and onboarding resources that allow us to scale efficiently
Serve as the primary operational link between Legal and the rest of the organization, managing complex projects and ensuring day-to-day administrative excellence
Qualification
Required
Proven track record of building or scaling a legal or business operations function within a fast-paced, high-growth environment
Experience architecting processes and operating models from the ground up, with a comfort for navigating ambiguity and evolving business needs
Strong proficiency in departmental budgeting, spend forecasting, and vendor negotiations, with the ability to turn financial data into executive-level insights
Hands-on experience deploying and driving adoption for legal tech (e.g., CLM, e-billing, or workflow automation), including an aptitude for quickly mastering new tools
Demonstrated ability to act as a trusted advisor to senior leadership and collaborate effectively with cross-functional teams like Finance, IT, and Sales
A 'builder' mindset with a bias toward action and iteration, supported by the change management skills needed to ensure new processes actually stick
Superior interpersonal and communication skills, characterized by a collaborative, low-ego approach to problem-solving
Preferred
Prior experience in a high-leverage role supporting executive leadership, such as Chief of Staff or Head of Legal Operations
Hands-on exposure to Generative AI tools, CLMs, and legal automation platforms
A JD, MBA, or professional certification in Legal Operations (e.g., CLOC) is helpful, but not required
Benefits
Paid parental leave
Competitive salaries, meaningful equity, & 401(k) plan
Medical, dental, vision, & life insurance
Balance Days (additional paid holidays)
Fertility & Adoption Assistance
Paid Sabbatical
Flexible PTO
Monthly Employee Wellness allowance
Monthly Professional Development allowance
Pre-tax commuter benefits
Complete laptop workstation
Company
Iterable
Iterable is an AI-powered communication platform that improves customer retention with its marketing.
Founded in 2013
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$342.2MKey Investors
Viking Global InvestorsIndex VenturesCRV
2021-06-15Series E· $200M
2019-12-10Series D· $60M
2019-03-20Series C· $50M
Leadership Team
Sam Allen
Chief Executive Officer
Andrew Boni
Chief Scientist
Recent News
2025-12-09
Destination CRM
2025-11-21
Company data provided by crunchbase