MCL Solutions · 5 hours ago
Key Account Manager
Bolingbrook, IL, USA
Full-time
Onsite
Mid Level
$70K/yr - $95K/yr
3+ years expMCL Solutions is a company dedicated to building and maintaining strategic client relationships. The Key Account Manager is responsible for managing the complete order lifecycle and ensuring a high-quality customer experience while driving account performance and financial health.
Construction
Responsibilities
Build and maintain strong, long-term relationships with assigned clients
Act as the trusted advisor and primary point of contact for all client needs
Monitor account performance and financial health to ensure retention and profitability
Identify opportunities for growth and collaborate with internal teams to execute
Manage the end-to-end order process, ensuring accuracy and timely fulfillment
Coordinate shipment scheduling and proactively communicate updates to clients
Resolve issues quickly and effectively to maintain client satisfaction
Generate and maintain reports related to shipments, order status, and performance metrics
Schedule shipments and oversee daily pickup execution to ensure on‑time perform
Perform administrative tasks to support account and operational efficiency
Handle day-to-day inquiries and requests with professionalism and urgency
Collaborate with internal teams (Operations, Logistics, Pricing, Finance, Sales, Customer Success) to deliver solutions
Managing account turnovers, process flows, documentation, and internal/external communications when away from the office
Facilitate and lead monthly business reviews for both internal and external stakeholders, covering financial performance, accounts receivable status, volume trends, and key service KPIs
Maintenance in the CRM for assigned accounts. This includes contacts, account process changes, contract detail and tracking service failures
Qualification
Required
Bachelor's degree in Business, Supply Chain, or related field
3+ years of experience in account management, customer service, or logistics
Strong organizational skills and attention to detail
Excellent communication and problem-solving abilities
Proficiency in CRM systems and order management tools
Company
MCL Solutions
MCL Solutions is a family of brands that is reshaping the way companies go to market and get to the market.
Marietta, Georgia, US
11-50 employeesFunding
Current Stage
Early StageLeadership Team
Stephanie Mains
Chief Executive Officer
Mark Hanson
Chief Technology Officer
Company data provided by crunchbase