Allied Universal® Electronic Monitoring · 18 hours ago
Account Manager/Electronic Monitoring
NY, Albany, US
Full-time
Onsite
Entry, Mid Level
2+ years expAllied Universal Electronic Monitoring is committed to providing innovative monitoring solutions that enhance safety and security. The Account Manager is responsible for managing customer satisfaction for assigned accounts, developing relationships with clients, and creating new business opportunities.
Security
Responsibilities
Develop and deliver presentations and trainings on electronic monitoring products
Identify and evaluate ongoing customer training needs and conduct follow-up training
Assist in the implementation and start-up of new monitoring programs
Provide on-going program assistance to users to ensure long-term use and satisfaction with the system
Assist with billing related issues; assist Finance team with resolving accounts receivable queries
Provide product performance feedback to appropriate personnel; this includes but is not limited to Marketing, Engineering, Software and Hardware Designs, and Monitoring Center
Establish and maintain effective relationships at departmental and project levels
Ensure that existing and new accounts receive superior customer service
Track existing account contract termination dates and work with Sales Manager to renew current contracts
Maintain expert knowledge of all products and services offered by AUEM
Supply testimony and fulfill subpoena request for court cases, as needed
Manage customer orders, shipping dates and ensure customer spare levels meet the contractual agreement
Respond to all phone calls within the same business day and all emails within 24 hours
Communicate and train customers on all newly introduced software and report features and enhancements when they are released
Log all customer communication and records are kept in the CRM system
Ensure communication with every customer at least once per month
Responsible for all Monthly Reports required by specific customers are correctly compiled and submitted on time by the team. This includes but is not limited to: Missing/Lost Equipment Reports and Damaged Equipment Reports, Call Logs, Projections, Monthly Inventory Utilization Report
Ensure records are updated accordingly for each special project, programming, reporting, or feature enhancements requested by customer
Ability to strategically plan and execute on sales and growth opportunities
Achieve individual and customer service goals
Qualification
Required
Detail orientated
Proven presentation and facilitation skills
Team Leadership skills
Project management skills
Relationship building and management skills
Ability to travel
Critical thinking and technical skills
Self-management ability
Ability to conduct presentations for long periods of time, up to eight hours
Capability to carry large boxes of equipment or training material up to 50 pounds
High school diploma or equivalent
Preferred
Minimum of 2 years of Customer support experience in the electronic monitoring field preferred
Bachelor's degree or higher in Business or related field of study
Prior work experience in electronic monitoring
Project management experience, preferably in the protective service industry
Client Relations Management (CRM) experience
Benefits
Medical
Dental
Vision
STD/LTD
Life Insurance
401k benefits
PTO
Sick
Vacation hours annually
Wellness program
11 paid holidays
Maternity/paternity leave
Company
Allied Universal® Electronic Monitoring
Allied Universal® Electronic Monitoring is the industry leading technology and service company, offering law enforcement and government agencies the widest variety of cutting-edge monitoring solutions, tailored to their specific needs.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Sequoia Capital Israel
2022-04-05Acquired
2009-03-01Series Unknown
Leadership Team
Chen Hofesh Katz
VP of HR
Company data provided by crunchbase