First Advantage · 2 days ago
Customer Success Director (HealthCare Vertical)
United States
Full-time
Remote
Director/Executive
$90K/yr - $110K/yr
7+ years expFirst Advantage is a leading provider of mission-critical background screening solutions. The Customer Success Director will be responsible for consultative sales and large account management to grow revenue in strategic accounts through the sales of First Advantage products and solutions.
Human ResourcesRecruitingSkill Assessment
Responsibilities
Develop clear and thorough sales account plans detailing all relevant information about customers, their industries, and their specific RISK history. Track revenue trends and sales opportunities and analyze competitive threats. Meet or exceed monthly and annual revenue objectives within a defined list of named accounts
Identify additional products or solutions FA can provide
Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions
Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client’s questions or implement solutions in a timely fashion. Maintain a current understanding of First Advantage competitor offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over that offered by its competitors
Prepare and deliver quarterly and annual client business reviews
Document and manage all action/project plans for assigned client base
Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues
Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices
Constantly seek, share, and implement best practices
Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources
Partner with internal account team to review program performance
Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers
Manage monitoring and reporting programs for customers
Perform other duties as assigned
Qualification
Required
Bachelor's Degree or equivalent (MBA optional but preferred)
7+ years' proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience
Work experience in professional account management and sales environment is desirable
Proficiency with MS Office applications including Word, PowerPoint, and Excel
Salesforce use and familiarity in helping track client information helpful
Strong oral and written communication, and interpersonal skills
Outstanding multi-tasking and time-management abilities
Excellent organizational, analytical, problem analysis and problem-solving skills
Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity
Ability to navigate large organizations and build strong internal partnerships
Benefits
Ability to work remotely with occasional business travel.
Medical, Vision, Dental, and supplementary benefit plans
401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays
Access to tech and growth opportunities, and leaders who want you to succeed!
Company
First Advantage
First Advantage is a provider of technology solutions for screening, verifications, safety and compliance related to human capital.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2021-06-22IPO
2019-11-25Acquired
Leadership Team
David Gamsey
Retired Chief Financial Officer
Recent News
2025-11-25
2025-11-08
Company data provided by crunchbase