Digital.ai · 12 hours ago
Customer Success Manager
United States
Full-time
Remote
Mid Level
$85K/yr - $95K/yr
3+ years expDigital.ai is an AI-powered software delivery platform that helps enterprises build, test, secure, and deliver high-quality software. The Customer Success Manager will lead the customer journey from onboarding through renewal and upsell, ensuring optimal customer experience and satisfaction.
Computer Software
Responsibilities
The Customer Success Manager is responsible for leading the entire customer journey from the moment a new customer comes on board
This entails the critical on-boarding process (training, implementation oversight), through the maintenance phase and relationship building (cadence calls, EBRs, value realization, support escalation), to renewal and upsell
The Customer Relationship – you will be the first person the customer will think of to call
Cadence calls – once a customer is onboarded, we need to keep in regular contact with daily users to make sure desired outcomes are being met and adoption is appropriate
Customer experience – you understand the importance of the overall experience of the customer with our products and services and actively coordinate our efforts to assure the best possible experience for the customer stakeholders
Renewal – customer success is ultimately responsible for the renewal
If you’re doing the job accurately, the renewal should never be in question
You’ll open the renewal conversation and route it appropriately
Upsell – identifying customer buying signs and recognizing when a customer needs to buy additional licenses or products
You will hand those opportunities to the sales team to close
Qualification
Required
Bachelor's degree or equivalent in related field
3+ years in a customer facing role (customer success, sales, etc.) working with B2B enterprise customers
Project management driving onboarding and implementation
An understanding of CRM tools like Salesforce, Gainsight, Zendesk, etc
Proven knowledge of agile and lean methods from the team to enterprise level
Preferred
Experience running a book of Fortune 2000 customers
Experience working at a software company (technical interface role preferred)
Knowledge of Value Stream Management (Agile, DevOps, Security preferred)
Preferably located on East Coast. Will consider Eastern/Central US located candidates
Benefits
Robust benefits options including Medical, Dental, Vision and other plans
Unlimited Paid Time Off (PTO) program plus recognized holidays
Unlimited access to continuous learning and professional development with TalentLMS
Flexible working arrangements in a remote setting
Opportunity to work with a diverse, globally distributed team.
Company
Digital.ai
Digital.ai is the only AI-powered software delivery platform purpose-built for the enterprise, enabling the world’s largest organizations to build, test, secure, and deliver high-quality software.
501-1000 employees
H1B Sponsorship
Digital.ai has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2022 (3)
2021 (2)
Funding
Current Stage
Late StageLeadership Team
Stephen Hunt
Field CTO & Technical Evangelist
Prasenjit Dasgupta
Chief Financial Officer
Recent News
2025-01-29
Company data provided by crunchbase