Goodway Group · 18 hours ago
Global Account Coordinator
United States
Full-time
Remote
Entry, Mid Level
2+ years expGoodway Group is an independent and remote-first media and marketing services firm with a 90+ year history. The Account Coordinator is responsible for supporting Associate and Senior Directors of Client Experience in managing agency client accounts, ensuring high levels of client satisfaction, retention, and growth.
AdvertisingInternet
Responsibilities
Support Associate and Senior Directors in managing overall client relationships while serving as the primary day-to-day point of contact for assigned accounts
Monitor the day-to-day progress of client initiatives and provide quality assurance on all deliverables
Drive client satisfaction, retention, growth, and product adoption through proactive communication and problem-solving
Maintain a deep working knowledge of each client’s business, including products, services, strategy, objectives, needs, and challenges; document and share this knowledge with internal teams
Participate in and support internal and external calls, including kickoff meetings, account team meetings, sales calls, and client presentations
Serve as the in-office point of contact for clients when Account Directors are traveling, including fielding questions, sending reporting, and ensuring systems are updated in real time
Develop and maintain client reporting and analytics on a monthly and quarterly basis, telling a clear and compelling performance story tied to business objectives
Collaborate with internal teams to gather insights, analysis, and research that inform client recommendations and next steps
Work with clients and internal stakeholders to define measurable KPIs aligned to overall business goals
Provide regular quality assurance across reporting, dashboards, Salesforce data, Monday.com trackers, and creative reviews
Support Account Directors by providing insights and research to uncover growth opportunities and drive client wins
Identify up-sell and cross-sell opportunities within existing accounts through performance insights, client needs, and collaboration with internal teams
Understand account scope, service tiers, and the revenue impact of assigned clients
Assist with IO management, job number creation, and accurate tracking of booked and pending revenue
Ensure Salesforce data accuracy, including account details, opportunities, and reporting feeds
Articulate and reinforce Goodway’s value proposition, competitive positioning, and solutions during client interactions
Liaise with cross-functional teams to ensure client expectations are met and deliverables are executed effectively
Coordinate internal workflows, timelines, and priorities to support smooth execution across accounts
Assist in project management of team processes and client initiatives
Maintain organized documentation across shared drives and Goodway’s toolset
Ensure timely updates to team status documents and task management systems, including Monday.com
Co-lead team initiatives and projects with Client Experience peers and leaders
Actively participate in department meetings and knowledge sharing
Stay informed on industry trends, compliance considerations, and emerging marketing practices
Own professional development by continually advancing skills, business knowledge, and platform expertise
Qualification
Required
Minimum of 2–3 years of experience in account management, client services, or paid digital media within an agency or similar environment
Strong client leadership and customer service skills with a proven ability to manage relationships and expectations
Demonstrated business acumen, analytical thinking, and problem-solving skills
Strong written, verbal, and presentation skills with the ability to communicate effectively at all levels
Experience working across multiple systems and platforms for client management, reporting, dashboards, and sales funnel tracking; Tableau experience required and third-party tracking experience preferred
Knowledge of performance marketing metrics and how they tie to business outcomes
Highly organized, detail-oriented, and able to manage competing priorities across multiple clients
Self-starter with a team-player mentality who adapts well to change and ambiguity
Thrives in a fast-paced, high-volume environment while maintaining accuracy and attention to detail
Able to take direction well, apply feedback quickly, and execute tasks efficiently
Comfortable juggling multiple priorities and shifting timelines without sacrificing quality
Proactively flags errors, inconsistencies, or risks before they impact timelines or deliverables
Strong follow-through and accountability on assigned tasks
Preferred
Third-party tracking experience
Company
Goodway Group
90+ years of marketing innovation. Empowering clients to trailblaze through the digital frontier.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jay Friedman
President
Recent News
2026-01-20
2025-11-15
2025-11-14
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