TriHealth · 19 hours ago
Financial Counselor - Montgomery Rd.
Montgomery, OH
Full-time
Onsite
Entry, Mid Level
2+ years expTriHealth is a healthcare organization seeking a Financial Counselor to assist patients in determining their financial assistance eligibility for various programs. The role involves providing outstanding customer service, collaborating with departments to maximize reimbursement, and managing a dynamic workload effectively.
Health CareService IndustryWellness
Responsibilities
Demonstrates excellent customer service skills while interviewing patients to verify accuracy of registration information and to determine financial assistance eligibility including Charity Care, HCAP, Medicaid eligibility and/or other appropriate assistance programs
Educates patients on coverage benefits, financial responsibility and financial assistance options. Quotes accurate prices and estimates as needed for hospital charges
Collects copayments, deductibles and outstanding balances. Assists patients in setting up payment plans
Collaborates with various departments, including Care Management, Insurance Verification, Patient Accounting and Registration, to facilitate a seamless and timely billing process for each patient
Completes assigned workqueues/reports ensuring accuracy and timeliness
Qualification
Required
High School Degree or GED in General Studies
Ability to operate multiple computer applications
Excellent verbal and written skills
Effective problem solving and critical thinking skills
Basic understanding of medical insurance
Medical terminology
2-3 years experience Service Access, Patient Accounting or related field
2-3 years experience Customer Service
Company
TriHealth
TriHealth is a unified health system based in Cincinnati, Ohio, United States.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mark C. Clement
President & Chief Executive Officer
Donna Peters
Senior Vice President & Chief Information Officer
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