Reid Accountants + Advisors · 5 hours ago
Level II IT Support Technician
Woodbury, NY
Full-time
Onsite
Mid Level
$85K/yr - $95K/yrReid Accountants + Advisors is an independent, full-service accounting and advisory firm specializing in accounting and consulting services. They are seeking an experienced Level II IT Support Technician to provide technical assistance and support related to computer systems, hardware, and software, while collaborating with the IT Director to resolve technical issues.
Accounting
Responsibilities
Field incoming help requests from end users via both telephone and ticketing system
Document all pertinent end user identification information, including name, contact information, and nature of problem or issue
Works with the IT Director to resolve technical problems with desktop computing equipment and software
Utilize remote control software to remotely troubleshoot and fix user problems for other offices
Install, configure, and maintain laptops, desktops, and printers according to firm specific
Support various software packages including Microsoft Office for Windows, anti-virus, backup, email clients, email servers, ActiveSync, VPN client, Adobe Products, Internet Browsers and various tax and engagement software
Escalate IT issues when necessary
Help maintain inventory logs
Provide clear & concise information through written and verbal communications
Evaluate documented resolutions and analyze trends for ways to prevent future problems
Build rapport and elicit problem details from help desk customers
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Learn software and hardware used and supported by the organization
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Test fixes to ensure problem has been adequately resolved
Perform post-resolution follow-ups to help requests
Occasional travel to branch offices required
After-hours and weekend on-call support required (rotation)
On premise, Saturday support required during busy season, January 1st through April 15th (rotation)
Lifting and transport of computers and peripherals
Qualification
Required
Expert knowledge of computer hardware, desktop and server operating systems
Application support experience with Group Policy and Microsoft Office
Active directory including creating, maintaining, deleting users and groups
Proficient with DNS and DHCP
Solid understanding of wireless technologies, corporate networks and connectivity between users and servers
Must be willing to work outside of normal business hours when necessary and extra hours during the busy seasons
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Strong documentation skills
Preferred
A+ is preferred and ITIL Foundation is preferred
Application support experience with, CCH Axcess, ProFX Engagement, Thomson GoFileRoom, UltraTax and QuickBooks is preferred
Experience with Exchange is preferred
BYOD/MDM and ActiveSync Server are a plus
Accounting Firm is preferred
Benefits
Health, Dental, and Vision Insurance (with options for fully paid employee only coverage for health and dental)
Company-Paid Life and Long Term Disability Insurance
Ancillary Benefits such as supplemental life insurance and short-term disability options
Classic Safe Harbor 401(k) Plan with employer contributions
Opportunities for professional growth, learning, and development including access to Becker and LinkedIn Learning
Company
Reid Accountants + Advisors
“Reid Accountants + Advisors” is the brand name under which Reid CPAs, LLP and Reid Tax & Advisory Services, LLC and its subsidiary entities provide professional services.
Founded in 1992
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase