Citrus Health Group · 12 hours ago
Client Service Director (Speakers Bureau)
Chicago, Illinois, United States
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expCitrus Health Group is a new type of agency focused on patient-centric product commercialization. They are seeking a Client Service Director to manage complex pharmaceutical Speakers Bureau accounts, ensuring operational excellence and financial stewardship while building trusted client relationships.
ConsultingHealth CareMedical
Responsibilities
Own the successful delivery of all Speakers Bureau services across assigned client portfolios
Serve as the senior point of contact for clients, managing escalations, strategic conversations, and long-term planning
Build deep, trusted client relationships while identifying opportunities for growth, expansion, and enhanced service offerings
Lead cross-functional execution across Program Operations, Compliance, Meeting Services, Finance, and Technology
Lead SOW creation and pricing strategy in partnership with Sales and Operations, ensuring scope, staffing, and financials are fully aligned
Own financial performance of assigned accounts, including:
Forecasting and revenue tracking
Work-in-Progress (WIP) management
Monthly accruals
Invoicing
Program-level financial closeouts
Ensure budgets are accurate, controlled, and defensible - with clear visibility into margin, utilization, and profitability
Act as the financial authority for assigned clients, resolving discrepancies, scope creep, and budget risks before they impact results
Lead, mentor, and develop a team of Client Service Managers
Set performance expectations, provide coaching, and build a culture of accountability, ownership, and excellence
Manage staffing models, workload distribution, and capacity planning across the team
Ensure documentation standards, compliance requirements, and financial controls are followed consistently
Own client reporting, including KPIs, performance metrics, and quarterly business reviews
Translate program and financial data into actionable insights and strategic recommendations for clients and internal leadership
Drive continuous improvement through better forecasting, reporting, and operational discipline
Qualification
Required
5+ years in pharmaceutical Speakers Bureau client management
4+ years leading and mentoring Client Services or Account Management teams
Demonstrated expertise across all aspects of Speakers Bureau programming
Advanced experience building and managing SOWs, budgets, and financial models
Proven ability to lead complex client negotiations around scope, pricing, and service delivery
Strong understanding of PhRMA guidelines and healthcare compliance
Advanced proficiency in Outlook, Excel, PowerPoint, and reporting tools
Hands-on experience with WIP tracking
Hands-on experience with monthly accruals
Hands-on experience with invoice approvals and submissions
Hands-on experience with program-level financial closeouts
Hands-on experience with forecasting accuracy and reconciliation
Hands-on experience with margin and revenue protection
Preferred
Experience managing multiple therapeutic areas
A track record of running large-scale, high-dollar client programs
Proven ability to recruit, develop, and retain top-tier Client Services talent
The confidence to operate as a financial and operational leader, not just a client liaison
Company
Citrus Health Group
CiTRUS Health Group is a life science consulting firm that offers medical affairs support, analytics, and medical writing services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Neil Matheson
Chief Executive Officer
Frank Galella
Chief Financial Officer
Recent News
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