ServiceNow Business Analyst jobs in United States
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Talent Groups · 9 hours ago

ServiceNow Business Analyst

positionPhiladelphia, PA
timeContract
remoteOnsite
senioritySenior Level
money$55/hr - $65/hr
date6+ years exp

Talent Groups is seeking a ServiceNow Business Analyst with a strong background in ITSM/ITIL processes. The role involves working on ServiceNow projects, focusing on Incident and Problem Management workflows, and requires familiarity with ITIL framework and ServiceNow modules.

IT Management
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H1B Sponsor Likelynote
Hiring Manager
Srinath Deekonda
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Responsibilities

6–10 years in ITSM/ITIL processes, with 4+ years as a BA on ServiceNow projects
Hands-on exposure to Incident and Problem Management workflows
Familiarity with ServiceNow ITSM modules and capabilities
Understanding of CMDB and integration points with Incident/Problem Management
Strong grasp of ITIL framework for Incident and Problem Management

Qualification

ServiceNow projectsITIL frameworkServiceNow ITSM modulesIncident ManagementProblem ManagementAgile methodologyServiceNow certificationsStakeholder managementCommunicationDocumentation skills

Required

6–10 years in ITSM/ITIL processes, with 4+ years as a BA on ServiceNow projects
Hands-on exposure to Incident and Problem Management workflows
Familiarity with ServiceNow ITSM modules and capabilities
Understanding of CMDB and integration points with Incident/Problem Management
Strong grasp of ITIL framework for Incident and Problem Management

Preferred

ServiceNow certifications: CSA (Certified System Administrator) or ITSM fundamentals
ITIL Foundation certification
Experience in Agile methodology and tools (JIRA, Azure DevOps)
Excellent communication, documentation, and stakeholder management skills

Company

Talent Groups

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Talent Groups delivers exceptional experiences by solving the toughest IT talent and technology challenges across all industries.
dateFounded in 2018
location
Houston, Texas, USA
people-size501-1000 employees
web-link
https://talentgroups.com/

H1B Sponsorship

Talent Groups has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)

Funding

Current Stage
Late Stage
Total Funding
unknown
2018-07-01Acquired

Leadership Team

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Matthew James Ripaldi
Chief Executive Officer
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