Veolia | North America · 5 hours ago
Lead Field Service Representative - Water Treatment
Houston, TX
Full-time
Onsite
Senior Level
5+ years expVeolia Group is a global leader in environmental services, specializing in water, energy, and waste management. The Shift Lead Field Service Representative is responsible for providing expert technical support, maintaining customer relations, and leading local field teams to ensure effective operations and maintenance services.
Water
No H1B
Responsibilities
Respond to and resolve highly complex technical issues and service calls
Perform advanced troubleshooting, diagnostics, and develop maintenance strategy on a wide range of equipment and systems
Mentor a team in conducting level 1 preventive maintenance, system optimization, and performance tuning tasks
Manage and coordinate technical projects, including installations, upgrades, and system integrations
Provide technical guidance and training to Operators
Collaborate with internal teams, vendors, and subject matter experts to resolve complex technical challenges
Accurately document service activities and maintain detailed records
Maintain account management activities by working within our Veolia digital tool suite including logging hours and PM in ServiceMax/Salesforce/MaintainX, completing site safety inspections in Gensuite, generating reporting in InSight, and more
Ensure compliance with company policies, safety regulations, and industry standards
Provide excellent customer service and ensure customer satisfaction
Indirect Supervision of Field Service Representatives(FSR)/Operators assigned to shift
Qualification
Required
Bachelor's degree in a relevant field (e.g., electronics, computer science, chemical engineering or mechanical engineering) or equivalent experience
5+ years of experience in a field service, plant production or technical support role
Expert knowledge of electronics, chemistry, mechanics, computer systems, and related technologies
Strong problem-solving, analytical, and critical thinking skills
Excellent communication, interpersonal, and leadership abilities
Ability to train and mentor a team of Operators
Preferred
Project management skills and experience are preferred
Benefits
Medical, Dental, & Vision Insurance Starting Day 1!
Life Insurance
Paid Time Off
Paid Holidays
Parental Leave
401(k) Plan - 3% default contribution plus matching!
Flexible Spending & Health Saving Accounts
AD&D Insurance
Disability Insurance
Tuition Reimbursement
Company
Veolia | North America
For more than 170 years, Veolia has been by the side of cities, industries and communities to help them manage, regenerate and protect their critical resources in the face of environmental challenges.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Bob Cappadona
President and CEO at Veolia North America
Christina DeLago
Chief of Staff - CEO
Recent News
2025-11-25
Providence Business News
2025-09-13
Company data provided by crunchbase