CVS Health · 21 hours ago
Senior Analyst – Enterprise Exception Help Desk Specialist
United States
Full-time
Remote
Mid, Senior Level
$47K/yr - $112K/yr
3+ years expCVS Health is committed to shaping a more connected and compassionate health experience. The Senior Analyst will serve as the primary point of contact for DSCSA-related inquiries, providing operational support and issue resolution while managing data errors that impact product flow across multiple business units.
Health CareMedicalPharmaceuticalRetailSales
Responsibilities
Manage and resolve DSCSA-related tickets in ServiceNow
Triage incoming requests, validate data, and provide guidance to field teams, distribution centers, Retail pharmacies, PBM Mail, PBM Specialty, and internal stakeholders
Maintain accurate documentation of inquiries and resolutions for audit readiness
Monitor and resolve serialization exceptions using TraceLink SCWM
Coordinate with internal teams and external trading partners to address quarantined inventory and data errors
Support SOP implementation and compliance workflows for exception handling
Communicate status updates and escalate issues as needed
Contribute to process improvements and training materials
Ensure all activities comply with DSCSA, FDA, and corporate standards
Qualification
Required
3+ years of experience in supply chain, retail pharmacy, PBM, healthcare operations, or related field
1+ years experience with Help Desk operations and ticketing systems (ServiceNow preferred)
Strong verbal and written communication skills
Advanced analytical and problem‑solving abilities
Familiarity with DSCSA (Drug Supply Chain Security Act) requirements, serialization, and traceability workflows
Ability to manage multiple priorities in a fast‑paced, cross‑functional environment
Proficiency in Microsoft Excel (lookups, pivots, formulas) and PowerPoint (building clear visuals/documentation)
Preferred
Experience using TraceLink, POET, or other DSCSA/serialization compliance platforms
Knowledge of pharmacy, warehouse, and distribution product flow, especially quarantine and exception processes
BA/BS in Supply Chain Management, Information Systems, Healthcare Operations, or a related discipline
Experience with Tableau or other BI tools for reporting and dashboarding
Prior database experience (SQL preferred) for querying or validating serialized data
Experience developing analytical tools, templates, SOPs, workflows, or process maps to support operational excellence
Benefits
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility
Company
CVS Health
CVS Health is a health solutions company that provides an integrated healthcare services to its members.
10001+ employees
H1B Sponsorship
CVS Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$4BKey Investors
Michigan Economic Development CorporationStarboard Value
2025-08-15Post Ipo Debt· $4B
2025-07-17Grant· $1.5M
2019-11-25Post Ipo Equity
Leadership Team
David Joyner
President and Chief Executive Officer, CVS Health
Chandra McMahon
SVP & CISO
Recent News
2026-01-25
Company data provided by crunchbase