Boats Group · 4 hours ago
Customer Service Team Lead
Miami, FL
Full-time
Onsite
Mid, Senior LevelBoats Group is seeking a motivated and dynamic Team Lead to join and lead their For Sale By Owner (FSBO) Customer Service team. This role involves inspiring and supporting the team while personally contributing to outstanding customer interactions, coaching team members, and driving team success.
BoatingInternet
Responsibilities
Lead and manage a team of inbound Customer Service Representatives, fostering a high-performing, supportive, and customer-centric environment
Provide coaching, training, and performance feedback to ensure team members deliver world-class customer service through phone and email interactions
Monitor and manage team performance metrics, including response times, resolution rates, and customer satisfaction scores, ensuring the team meets or exceeds goals
Handle customer interactions, turning challenging situations into positive outcomes for customers and the business
Conduct proactive phone outreach to our For Sale By Owner (FSBO) clients, supporting team members in confirming client satisfaction and driving renewal and upsell opportunities
Oversee the accurate updating of Salesforce and other tracking systems to reflect team activities and outcomes, ensuring data integrity and insightful reporting
Collaborate with leadership to identify and implement process improvements that enhance efficiency and the customer experience
Qualification
Required
A track record of delivering excellent customer service, even in challenging situations
Strong leadership and coaching skills, with experience managing a team in a dynamic, fast-paced environment
Exceptional communication abilities, enabling you to interact effectively with a wide variety of customers and team members
Proven ability to foster a collaborative and inclusive team culture while achieving organizational goals
Solid technical skills, including proficiency with CRMs, Call Tracking, and Spreadsheet tools, with the ability to troubleshoot and train others on technical tools and processes remotely
A proactive and adaptable attitude, with the ability to juggle multiple priorities and contribute to the success of the team and organization
Preferred
Experience working with Salesforce and Ring Central is a plus; a willingness to learn is essential
Company
Boats Group
Boats Group is the Internet partner of choice for the recreational marine industry and operates the five market leading web portals.
Founded in 2011
201-500 employees
H1B Sponsorship
Boats Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
Funding
Current Stage
Growth StageTotal Funding
unknown2025-12-11Private Equity
2025-12-11Acquired
Leadership Team
Jim Selzer, MBA
Chief Financial Officer
Lindsay Earls, PHR, SHRM-CP
Human Resources Business Partner
Recent News
2026-01-16
2026-01-16
Company data provided by crunchbase