UHS · 5 hours ago
Senior Patient Accounts Specialist
Richmond, VA
Full-time
Onsite
Mid, Senior Level
3+ years expUniversal Health Services, Inc. (UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. The Senior Patient Accounts Specialist is responsible for addressing inquiries regarding patient accounts, researching root causes of issues, and documenting resolutions within the Patient Accounting System.
Health CareHospitalMedicalPersonal Health
Responsibilities
Document all internal and external inquiries concerning patient accounts including patient and third party payers
Act as the first line of support to patient or third party payer contacting the facility with questions concerning an account or claim
Root cause issues and attempt to resolve. Document and communicate resolution as appropriate in the Patient Accounting System
Escalate problem accounts to management team of department for assistance and resolution
Clearly communicate resolution of issues to responsible parties and or guarantors on the account
Respond within 24 hours to patient inquiry which requires research providing updates on the status or the resolution of their issue each step of the process
Work with facility and internal departments of the CBO to investigate and resolve issues associated with patient or insurance company inquiries
Be able to leverage their knowledge and experience to assist the department when workloads need to shift
Maintain working knowledge of the call routing system and patient accounting system
Other duties as assigned
Qualification
Required
High school diploma or equivalent and 3-5 years customer service experience preferred
Strong Microsoft Office skills (Excel, Word, Outlook)
Customer focused both internally and externally, strong attention to detail, the ability to multi-task, strong 10 key data entry, and excellent written and oral communication skills are required
Preferred
Familiarity with customer service and 3-5 years healthcare business office experience preferred
Benefits
Competitive Compensation & Generous Paid Time Off
Excellent Medical, Dental, Vision and Prescription Drug Plans
401(K) with company match and discounted stock plan
SoFi Student Loan Refinancing Program
Career development opportunities within UHS and its 300+ Subsidiaries!
Company
UHS
One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-09-17Post Ipo Debt· $500M
2007-04-16Acquired
1981-07-17IPO
Leadership Team
Marc D. Miller
President and Chief Executive Officer
M
Matthew D. Klein
Sr. Vice President and General Counsel
Recent News
Behavioral Health Business
2026-01-11
2026-01-09
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